Growth Operations Manager

Growth Operations Manager Department: Operations Team: Local Operations Location: Tokyo, Japan Type: Full-Time **About the Role** As an Operations & Logistics Manger, you will support the successful launch and expansion of new cities and archetypes, helping translate company-level growth goals into on-the-ground execution and geo-specific actions. You will own a defined set of cities or expansion initiatives, building a strong understanding of how new markets are performing, what’s driving early results, and where adjustments are needed to accelerate growth or address risks. You’ll work closely with more senior team members to identify issues, execute playbooks, and implement targeted interventions during launch and ramp-up. You’ll partner closely with Strategy & Planning (S&P), Central Ops, and functional teams to ensure launches are well-coordinated and expansion efforts are executed effectively. This role is ideal for someone who enjoys hands-on problem-solving, fast-paced execution, and learning how strategy turns into real-world growth outcomes. **Your Impact in Role:** 1. **Own geo performance for your assigned cities and archetypes:** You will act as the primary point of accountability for city-level outcomes, interpret performance relative to S&P-defined targets and guardrails, and surface where and why geos are diverging from expectations. 2. **Diagnose geo-level risks and opportunities:** You will analyze city-level trends and performance drivers, identify root causes of underperformance or upside potential, and translate insights into clear problem statements and recommendations. 3. **Recommend and drive geo-level interventions:** You will propose targeted actions to address performance gaps or unlock growth, directly activate City Growth–owned levers where applicable, and coordinate with Central teams on geo-level adjustments to shared levers. 4. **Execute launch and expansion (L&E) within existing and new geos:** You will own the expansion of supply and coverage within assigned cities, partner cross-functionally to support new geo launches when needed, and