RMA & Repair Program Manager

RMA & Repair Program Manager Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors to first responders, soldiers in battlefield scenarios and beyond. About the role: We are seeking a Hardware Repair & RMA Program Manager to lead the design, management, and evolution of Skydio’s repair and return systems. This person will build strategies, metrics, and workflows to ensure Skydio delivers world-class repair and RMA services—both in-house and with external partners. The ideal candidate has strong experience managing repair and RMA programs for consumer electronics, is fluent in operational KPIs and cost optimization, and thrives in cross-functional collaboration across logistics, fulfillment, production, customer success, and sales. How you'll make an impact: - Design and manage systems for RMA and repair, ensuring they scale with Skydio’s business needs. - Establish and track KPIs, cost baselines, and goals to measure repair program success and efficiency. - Develop long-term repair strategies, product end-of-life support, and partnerships for external repair/refurbishment. - Evaluate and improve workflows, including repair processes, system integrations, and technician training. - Scope and manage system improvements, collaborating with third-party developers to implement changes, upgrades, and feature rollouts. - Partner cross-functionally with logistics, fulfillment, production, customer success, and sales leaders to align repair/RMA processes with broader business objectives. - Leverage AI and low-code tools to streamline processes and drive automation within repair systems. What makes you a good fit: - 4–6 years of experience as a program manager in repair/RMA, preferably in consumer electronics. - Strong electro-mechanical PM background, preferably with consumer and industrial electronics - Proven ability to design and scale repair and RMA systems with measurable results. - Familiarity with a variety of software tools, including NetSuite, Quickbase, Arena, Jira, Databricks, and Salesforce. - Hands-on experience building applications or workflows in low-code platforms and using AI tools for problem solving and workflow automation. - Strong analytical skills with a track record of building and reporting on operational metrics. - Bachelor’s degree required, preferably in a technical field. - Excellent communication, collaboration, and project management skills. Why you'll love working here: - Help shape the future of autonomous flight by building repair programs that keep our drones in the skies. - Join a team of passionate engineers, operators, and innovators who thrive at the cutting edge of AI and robotics. - Play a critical role in improving customer experience and operational efficiency at a fast-growing tech company. Compensation: At Skydio, our compensation packages for regular, full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. Relocation assistance may also be provided for eligible roles. The annual base salary range for this position is $127,000 - $180,000*. Fundamentally, we believe that equity is the key to long-term financial growth, and we ensure all regular, full-time employees have the opportunity to significantly benefit from the company's success. Regular, full-time employees are eligible to enroll in the Company’s group health insurance plans. Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick l ... (truncated, view full listing at source)