Technical Account Manager

Technical Account Manager ABOUT CLERK Clerk is on a mission to solve user management once and for all. We are a globally distributed team dedicated to providing best-in-class developer experience, with obsessive attention to every detail. Today, we provide developers with full-stack React components and hooks like https://clerk.dev/components/sign-up, https://clerk.dev/components/sign-in, https://clerk.dev/components/user-profile, useUser https://clerk.com/docs/references/react/use-user, and useOrganization https://clerk.com/docs/references/react/use-organization. These APIs allow developers to build hard-to-get-right user and organization management flows. We believe that a component is worth a thousand APIs https://youtube.com/watch?v=enUuBY3HXh4. ABOUT THE ROLE Clerk is looking for a Senior Technical Account Manager to join our Solutions team, reporting to the Head of Customer Experience. You’ll own a portfolio of Clerk’s most strategic accounts—serving as their technical advisor, integration partner, and advocate inside the company. This role blends deep product expertise with strategic relationship management. You’ll help customers build complex identity and access management systems on Clerk, navigate pricing and packaging decisions, and surface insights that drive product development and revenue retention. This is a high-impact, high-autonomy role on a lean team where your work directly influences how customers experience Clerk. You’ll partner closely with Sales, Support, and Product to create a cohesive customer experience from first integration through long-term expansion. WHAT YOU’LL DO - You will own and manage a portfolio of accounts, serving as the primary point of contact and trusted advisor throughout the customer lifecycle - Guide customers through complex integrations, including multi-workspace setups, SSO/SAML configurations, bot protections, and custom authentication flows - Drive revenue retention and expansion by proactively identifying risks, surfacing upsell opportunities, and partnering on custom pricing and packaging - Translate customer feedback and usage patterns into actionable insights for Product and Engineering, helping shape the Clerk roadmap - Collaborate with the Support team to build efficient escalation paths and ensure consistent customer experiences - Create and maintain technical documentation, onboarding guides, and internal knowledge resources that scale the team’s impact - Create and maintain technical documentation, onboarding guides, and internal knowledge resources that scale the team’s impact - Contribute to the development of the Customer Experience function as we build the systems and processes that will define how Clerk serves its largest customers WHO YOU ARE - 4+ years of experience in a customer-facing technical role (Technical Account Manager, Solutions Engineer, Solutions Architect, Sales Engineer, or similar) at a developer tools or SaaS company - Strong understanding of web authentication, identity management, and related protocols (OAuth, SAML, OIDC, JWTs). Prior experience with auth platforms is a strong plus - Able to read and discuss code with customers across modern web frameworks (React, Next.js, Node.js, etc) and debug integration issues alongside engineering teams - Proven track record of managing customer accounts and driving retention and expansion through trusted advisory relationships - Comfort operating with high autonomy in a fast-moving, globally distributed team where priorities shift and you’re expected to drive outcomes, not wait for direction - Experience working with CRMs (e.g. Attio, Salesforce), support platforms (e.g. Plain, Zendesk, Intercom) and async communication tools (e.g. Slack) - Excellent written and verbal communication—you can translate technical concepts for non-technical stakeholders and advocate persuasively for customer needs internally NICE-TO-HAVES - Experience at an early-stage or high-growth startup in a po ... (truncated, view full listing at source)