Sr. Renewals Manager

<p data-pm-slice="1 1 []"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">SLSQ227R379</span></p> <p data-renderer-start-pos="1648"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong>Renewals Manager</strong></span><br><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">We are seeking a results-driven and customer-focused Renewals Manager to take ownership of the end-to-end renewal sales cycle. In this role, you will work closely with and collaborate with internal teams—including Account Executives, Solution Architects, Finance, Deal Desk, and Legal—to maximize retention and drive renewal booking growth. This position requires a strategic mindset, strong analytical capabilities, and a relentless commitment to delivering exceptional customer experiences that boost loyalty and retention rates.</span></p> <h3><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong>The Impact You Will Have</strong></span></h3> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong>Architect the Renewal Strategy:</strong> Lead the end-to-end renewal ecosystem for your segment, defining the framework for lifecycle milestones and implementing scalable playbooks to ensure world-class retention.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong>Predictive Risk Management Forecasting:</strong> Internalize a data-first approach to analyze renewal health annually. You will not only identify risks but also engineer proactive intervention strategies that move the needle on Renewal Rate and Net Retention (NRR).</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong>Drive Exponential Growth:</strong> Consistently outperform quarterly and annual bookings targets. You are expected to treat your territory as a business unit, identifying upsell/expansion opportunities during the renewal cycle to maximize KPIs.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong>Executive-Level Insights:</strong> Synthesize complex data sets into high-level strategic narratives for leadership. You will provide the "why" behind the numbers, offering actionable recommendations that influence product and sales roadmaps.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong>Cross-Functional Orchestration:</strong> Serve as a strategic bridge between Sales, Product, and Customer Success. You will lead tiger teams to resolve high-friction churn scenarios and align multi-departmental resources to secure our most complex global accounts.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong>Operational Excellence Leadership:</strong> Act as a force multiplier for the team by refining internal processes, onboarding new methodologies, and fostering a culture of rigorous integrity and relentless customer advocacy.</span></li> </ul> <h3><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong>What We Look For</strong></span></h3> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong>Experience:</strong> 5+ years in a SaaS customer-facing role, with direct renewals experience preferred and a proven history of delivering high on-time renewal rates.</span></li> <li style="font-family: helvetica, arial, sans-se ... (truncated, view full listing at source)