Order Management Team Leader - 2nd shift

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department Overview The Supply Chain organization is a fast-paced and dynamic environment, delivering best-in-class communications equipment and security solutions for customers around the world. Our purpose is to deliver exceptional value and customer experience through agility, speed, and collaboration. We plan what products and services are needed, source efficiently and ethically from a diverse supply base, launch new products, make and deliver solutions on time, and exceed customer expectations through outstanding quality, service and support. We are a central point in our efforts to bring value and lead technology innovation. The Order Management Team supports Motorola’s Video Security and Access Control organizations. We drive end-to-end supply chain operations by partnering across organizations to delight our customers and meet our business objectives. Job Description At MSI Fixed Video team we are helping solve some of the biggest challenges around safety and physical security by developing advanced artificial intelligence (AI) technologies and products that are used to help keep people, businesses, and cities around the world safer. Avigilon, a Motorola Solutions company, designs, develops, and manufactures advanced AI, video analytics, network video management software and hardware, surveillance cameras, and access control solutions that help change the way people interact with their security systems. We seek problem-solvers who are eager to rise to the challenges of a continuously evolving technological industry, and those who want to make an impact on the safety of people and businesses globally. We believe that diversity spawns innovation – the more diverse our employees are, the more ideas and talents we have to excel as a leader in the technology sector. If you would like to be part of a dynamic team of people who are ambitious, focused, and hardworking then we look forward to meeting you! NA Order Management Team Leader: Ensures efficient liaison between Supply Chain, Finance and Sales Supports business commitments trough on time, proactive communication as well as driving first class operation Cooperates closely with all functions within Supply Chain to improve customer satisfaction Use empowerment given to establish strong relationships with the business and drive importance of the role Promotes continuous improvement and automation of daily tasks Manages the team to create trust and accountability Supports internal audit controls and SOX initiatives Provides metrics which enable decision making process Basic Requirements Excellent Business English and communication skills Ability to work on mixed shift approach ( 3/4 pm - 11 pm/12 am) to be able to provide support to customers in North America market Minimum 4 year of work experience in relevant field and customer focused environment People management experience in a plus Self-motivated, with an aptitude for customer satisfaction Detail oriented, organized and a strong multi-tasker Ability to work well under pressure Collaborative, likes to work in teams Good Problem Solving Skills Proactive Intermediate proficiency in Microsoft Office (Outlook, Excel, Word) University degree (bachelor of business administration / master) Preference will be given to candidates with the following skills and experience: Order Management experience in a high volume environment Experience using SAP and/or Sales Force Experience with a hardware, software manufacturer or l ... (truncated, view full listing at source)