Business Analyst Intern

Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes. Job Summary We are seeking analytical, proactive, and automation-minded interns to join our Renewal Services and Sales Operations team . This internship offers valuable exposure to commercial operations , sales performance reporting , and automation initiatives . The role will focus on optimizing operational processes, designing internal support systems, and delivering actionable insights across renewal and sales workflows. 1. Workflow Documentation & Process Automation Understand and document key workflows Identify pain points and inefficiencies and opportunities for streamlining. Develop and implement process automation using tools like Excel macros, Power Automate, Python, or equivalent. 2. Service Level Agreements (SLA) KPI Measurement & Reporting Understand and establish baseline performance and SLA metrics Build dynamic reporting dashboards (e.g. Tableau, Excel) to track and visualize performance. Automate regular report generation and data pulls to support periodic performance reviews and audits. 3. Design & Implement a Ticketing / Queue System Build a structured intake and tracking system for Sales/Channel quote requests using: CRM tools (e.g., Salesforce) Google Forms Sheets automation tools Shared inbox management or ticketing tools (e.g., JIRA, ServiceNow) Ensure the system supports request prioritization, assignment, escalations, and SLA tracking. Automate alerts, updates, and reporting. 4. Support Sales Operations – Sales KPI Reporting & Data Integration Collaborate with Sales Operations to define and measure key sales objectives and performance indicators (e.g., pipeline coverage, conversion rate, renewal targets). Work with multiple data sources (e.g., Salesforce, Excel, Google Sheets, internal databases) to consolidate, clean, and analyze sales data. Develop automated dashboards and reports to support decision-making across regions, segments, and product lines. Innovate new ways to visualize or improve visibility into sales performance trends. Key Learning Outcomes: Exposure to real-world business operations and commercial strategy in the tech industry. Hands-on experience with automation tools and business intelligence platforms. Deep understanding of SLA-driven processes, sales performance management, and cross-functional collaboration. Practical skills in workflow design, dashboard creation, and CRM/ticketing systems. Qualifications Preferred Qualifications: Undergraduate student or recent graduate from a Singapore university in Business Analytics, Information Systems, Computer Science, Engineering, or a related discipline . Strong Microsoft Excel skills (pivot tables, advanced formulas, macros/VBA). Skilled in Advanced Excel tools (PowerQuery, PowerPivot, Excel Dynamic Array, Python for E ... (truncated, view full listing at source)