Renewals Operation Specialist

Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Job Summary The Team Sales Operations - Our sales operation team members support our sales account managers and systems engineers to assist in large organization’s migrations to more cybersecurity. Sales operations work behind the scenes to make sure that our sales relationships run smoothly, enabling and empowering the teams across the world. You support the sales team by providing research, reports, and craft and support systems and processes that enable the process of sales. It’s a true partnership, one built on building the best cybersecurity solutions for each individual client. Job Summary As a Renewals Operations Specialist, you will be a key member of the Sales Operations team, responsible for the daily creation and administration of subscription and support renewal quotations. You will execute all phases of the contract renewal life-cycle, from initial communication to final quote revision. This role is crucial for ensuring a seamless renewal process by interacting with channel partners and internal sales personnel to protect and grow our recurring revenue. Key Responsibilities Collaborate with renewal account managers, channel partners, and sales teams to generate and deliver subscription and support renewal quotes 90-120 days before contract expiration. Validate all supporting data for quote accuracy, meticulously investigating and resolving any discrepancies to ensure data integrity. Maintain precise and current records of the customer install base and service contract details within Salesforce CPQ and other renewal applications. Develop and maintain a comprehensive understanding of all product offerings, subscription types, and renewal licensing models to ensure accurate quoting. Document all quote-related notes, critical information, and relevant account activities accurately within Salesforce.com to ensure transparency and alignment. Proactively communicate with stakeholders to ensure alignment on renewal strategies and timelines, empowering the sales team to achieve their targets. Qualifications Required Qualifications 1+ years of experience in a quoting, order operations, or sales support environment. Business fluency in both Spanish and English (verbal and written). Proven ability to manage multiple tasks and meet deadlines in a fast-paced environment. Exceptional attention to detail with strong organizational and administrative skills. Preferred Qualifications Prior experience using Salesforce.com, particularly with CPQ or related modules. Proficiency with Google Workspace (Sheets, Docs) or Microsoft Excel. Proficiency in Portuguese is a plus. Our Commitment We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission withou ... (truncated, view full listing at source)