Senior Principal IT Software Engineer - IT Go-To-Market & Customer Experience

Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes. Job Summary The Team Information Technology - Our Information Technology team at Palo Alto Networks is at the forefront of securing our own digital landscape. We're not just an IT department; we're the first customer of our groundbreaking cybersecurity products. This unique position allows us to innovate and implement the most advanced security solutions, setting the standard for the industry. You'll be part of a team that’s passionate about technology, dedicated to operational excellence, and committed to protecting our systems and data against the most sophisticated threats. Join us in shaping the future of IT in a security-first world. Job Summary As a Sr Principal AI Engineer, you will join a dynamic team to pioneer our Generative AI transformation. You will act as a hands-on, technical leader, architecting the next generation of our business applications. This role moves beyond traditional software engineering to design intelligent, agentic workflows that will revolutionize our Go-To-Market (GTM) and customer experience processes. Your Career You will join a dynamic and fast-paced team of seasoned fellow engineers designing and developing multi-tiered applications in a rapidly growing company. As a Sr Principal AI Engineer, you will leverage your extensive experience to act as the trailblazer, helping us build and innovate enterprise-grade full-stack systems with a specific focus on Generative AI transformation. We are looking for a highly hands-on, extremely technical leader to architect the next generation of our internal and external business applications. You will move beyond traditional software engineering to design intelligent, agentic workflows that revolutionize our Go-To-Market (GTM) processes. Your Impact AI Architecture & Strategy Architect a Proxy-First AI Ecosystem: Lead the design and implementation of an "AI Gateway" intermediary layer to ensure vendor independence, allowing seamless switching between LLMs (e.g., GPT-4, Llama, Anthropic) without refactoring core application code. Unified API Design: Build a single, unified API endpoint that abstracts the complexities of individual LLM providers, providing centralized control for access and security. LLM Observability Deep System Visibility: Implement comprehensive observability pipelines specifically for GenAI to track trace-level data, prompt inputs/outputs, and model latency. Cost & Performance Optimization: Create architecture that optimize performance and expense by routing simpler queries to cost-effective models. Feedback Loops: Integrate observability data into the development cycle to identify bottlenecks, high-latency chains, and model drift in real-time. GenAI & Multi-Agent Development Agentic AI Leadership: Institute and promote innovative thinking by incorpora ... (truncated, view full listing at source)