Senior IT Software Engineer, GTM & CX Products

Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes. Job Summary We are seeking a Senior IT Software Engineer to join our CPQ (Configure Price and Quote) team, responsible for designing and developing AI-powered systems for our go-to-market platform. This role will engage with multiple product and engineering teams, playing a critical part in building great products and elevating our engineering best practices. As a Senior IT Software Engineer, you will drive technical design, consistently deliver high-quality, scalable technology products, and thrive in a fast-paced environment, adapting to new business requirements and emerging technologies. Key Responsibilities Design and develop scalable, highly reliable AI-powered business systems across multiple services and teams. Proactively collaborate and exchange information with product managers, architects, and other engineering teams to accomplish shared objectives and ensure alignment. Establish and champion engineering standards and best practices within an agile development environment. Challenge the status quo curiously and positively, applying learned insights to simplify complex technical challenges and improve system design. Balance technical debt, product stability, and new features against a backdrop of go-to-market pressures and timelines. Focus on the details by writing high-quality, maintainable, and well-tested code to deliver robust solutions. Mentor junior engineers, empowering them through knowledge sharing and constructive code reviews. Represent the engineering team in cross-functional technical discussions, ensuring alignment and clear communication of complex topics. Qualifications Required Qualifications A minimum of 5 years of related experience with a Bachelor’s degree; or 3 years with a Master’s degree; or a PhD in Computer Science or a related technical field. Proven ability to develop and maintain scalable web applications and integrations using a microservices architecture. Strong server-side software development experience using Spring/Spring Boot, Java, Go, or other comparable technologies. In-depth knowledge of object-oriented programming, data structures, algorithms, and design patterns. Experience building production applications with LLM APIs (e.g., Google Vertex AI/Gemini, OpenAI, Anthropic). Familiarity with Large Language Models (LLMs), vector embeddings, semantic search, and similarity-based retrieval patterns. Understanding of prompt engineering best practices and LLM security considerations like input validation and prompt injection prevention. Must be located in or willing to relocate to the SF Bay Area for onsite/hybrid work. Preferred Qualifications Experience architecting conversational AI platforms, chatbots, or Text-to-SQL systems. Proficiency with CI/CD platforms and tools such as Kubernetes, Jenkins, ... (truncated, view full listing at source)