Director, Marketing and Technical Ops

Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place. Who Are We This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Job Description Your Career As the Director, Marketing and Technical Operations, you will partner with IT to lead the design, governance, and optimization of enterprise-grade AI and data platforms that enable our marketing operations and journey activations across omnichannel. This role requires a strategic leader with deep technical expertise, proven operational excellence, and the ability to drive innovation across global data ecosystems. You will own the realtime decision capabilities and data enrichment needed to provide ad targeting and content personalization You will also be a strategic partner for the IT team on all marketing roadmaps and requirements, providing marketing expertise and assuring accountability towards joint deliverables. Your Impact Define and execute the marketing AI and data platform vision aligned with enterprise and marketing objectives. This platform should automate marketing processes, campaign execution, ad serving intelligence and ROI insights. Lead the development of scalable, secure, and high-performance AI-driven data solutions including RAG and EDA. Partner with IT and engineering teams to embed and integrate scalable AI Oversee the design and management of modern data architectures (cloud-native, hybrid, multi-cloud) as well as mission critical pipeline generation capabilities. Partner on architectural design and lead business requirements for enterprise-grade customer data platform (CDP). Ensure seamless data ingestion, transformation, and orchestration across global systems including marketing automation platforms, ad servers, and CRM. Drive automation and operational efficiency in data pipelines, model deployment, and monitoring. Establish and enforce marketing data governance frameworks in line with enterprise governance frameworks. Ensure compliance with data privacy regulations (GDPR, CCPA, HIPAA) and other industry standards. Collaborate with IT, cybersecurity and devops teams to safeguard AI models and data platforms. Evaluate and integrate emerging AI technologies (LLMs, generative AI, agentic AI, predictive analytics) into marketing workflows and data intelligence operations. Pilot innovative AI-driven tools that enhance customer experience and marketing operations. Lead advanced analytics efforts aimed at lifting deep insights and predictive model within collected behavior and intent data to further drive operational scale and efficiency Lead the deployment of enterprise-grade customer data platforms supporting real-time decisioning, activation, analytics and AI workloads for marketing. Partner with DevOps to optimize cloud infrastructure for performance, scalability, and cost efficiency. Partner with DevOps to implement best practices for MLOps, DevOps, and continuous delivery of AI solutions. Communicate technical strategies and outcomes to executive leadership and non-technical stakeholders. Mentor and develop technical talent, fostering a culture of innovation, accountability, and continuous learning. Assure excellence in lead and data flow across the marketing ecosystem Mentoring and coaching MOPS team on end to end data and lead flow practices and systems Qualifications (Additional Job Description) Your Experience Minimum of 15 years of progressive ex ... (truncated, view full listing at source)