Strategy & Operations Manager/Senior Manager, Commerce

Strategy & Operations Manager/Senior Manager, Commerce 🚀 JOIN THE FUTURE OF COMMERCE WITH WHATNOT! Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re re-defining e-commerce by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we’re inspired by innovation and anchored in our values https://www.whatnot.com/careers. With hubs in the US, UK, Germany, Ireland, Poland, and Australia, we’re building the future of online marketplaces –together. From fashion, beauty, and electronics to collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone. And we’re just getting started! As one of the fastest growing marketplaces https://a16z.com/marketplace-100/, we’re looking for bold, forward-thinking problem solvers across all functional areas. Check out the latest Whatnot updates on our news https://blog.teamwhatnot.com/ and engineering https://medium.com/whatnot-engineering blogs and join us as we enable anyone to turn their passion into a business, and bring people together through commerce. 💻 ROLE The Commerce Strategy & Operations team drives business decisions across our entire marketplace ecosystem, including buyer experience, seller experience, trust & risk, fraud, logistics and payments. In this role, you will: - Set and drive the strategy for post-purchase operations, partnering closely with Product, Engineering, and Operations to deliver scalable, high-quality experiences for Whatnot’s users - Translate insights from operational data and user interactions into priorities, roadmaps, and initiatives that improve quality, speed, and scalability - Lead complex, cross-functional initiatives from problem definition through execution, ensuring alignment, accountability, and measurable outcomes - Design and implement scalable processes, systems, and operating models that support Whatnot’s growth and evolving user needs - Serve as a strategic thought partner to senior leaders, providing data-driven recommendations and tradeoffs to inform decision-making - Continuously assess operational performance, identifying opportunities to improve efficiency, resilience, and user experience Team members in this role are required to be within commuting distance of our New York, San Francisco, Phoenix, or Los Angeles hubs. 👋 YOU Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here. As our next Commerce Strategy & Operations team member, you should have 8 - 10 years of experience in strategy and operations roles (e.g., consulting, finance, GM, Operations), plus: - Proven experience developing and executing strategies that drive scalable, high-quality operations in ambiguous, fast-paced environments - Strong analytical judgment, with the ability to synthesize quantitative and qualitative insights into clear recommendations and decisions - Demonstrated success leading large, cross-functional initiatives from concept through execution - Ability to identify operational inefficiencies and design scalable processes, systems, and operating models to support long-term growth - Excellent communication and stakeholder management skills, with the ability to influence across Product, Engineering, Operations, and senior leadership - Proficiency in data analysis and reporting tools; experience with SQL and analytics platforms (e.g., Looker, Sigma, Hex) is a plus 🎁 BENEFITS - Generous Holiday and Time off Policy - Health Insurance options including Medical, Dental, Vision - Work From Home Support - Home office setup allowance - Monthly allowance for cell phone and internet - Care benefits - Monthly allowance for wellness - Annual allowance towards Childcare - Lifetime benefit for family planning, such as adoption or fertility expenses - Retirement; 401k offerin ... (truncated, view full listing at source)