Trust & Safety Agent, 2026 New Grad

Trust & Safety Agent, 2026 New Grad 🚀 JOIN THE FUTURE OF COMMERCE WITH WHATNOT! Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re re-defining e-commerce by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we’re inspired by innovation and anchored in our values https://www.whatnot.com/careers. With hubs in the US, UK, Germany, Ireland, Poland, and Australia, we’re building the future of online marketplaces –together. From fashion, beauty, and electronics to collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone. And we’re just getting started! As one of the fastest growing marketplaces https://a16z.com/marketplace-100/, we’re looking for bold, forward-thinking problem solvers across all functional areas. Check out the latest Whatnot updates on our news https://blog.teamwhatnot.com/ and engineering https://medium.com/whatnot-engineering blogs and join us as we enable anyone to turn their passion into a business, and bring people together through commerce. 🚀 JOIN THE FUTURE OF COMMERCE WITH WHATNOT! Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re re-defining e-commerce by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we’re inspired by innovation and anchored in our values https://www.whatnot.com/careers. With hubs in the US, UK, Ireland, Poland, and Germany, we’re building the future of online marketplaces—together. From fashion, beauty, and electronics to rare collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone. And we’re just getting started! As one of the fastest growing marketplaces https://a16z.com/marketplace-100/, we’re looking for bold, forward-thinking problem solvers across all functional areas. Check out the latest Whatnot updates on our news https://blog.teamwhatnot.com/ and engineering https://medium.com/whatnot-engineering blogs and join us as we enable anyone to turn their passion into a business, and bring people together through commerce. 💻 ROLE The Trust & Safety team is responsible for maintaining the safety and integrity that powers our platform. You will work collaboratively to identify potential risks, enforce our policies, and protect the buyer and seller experience while assisting customers with sensitive cases. Your timely and detailed investigations will help safeguard our community and ensure fair, consistent outcomes for buyers and sellers. You will: - Regularly work with the team on reviewing potentially suspicious behavior on a daily basis to support the company in protecting good users and preventing financial losses - Work quickly and thoroughly to meet interdepartmental Service Level Agreements (SLAs) while ensuring high quality work product - Conduct in-depth transaction-level reviews - Discover and identify trends to present opportunities for stronger results and mitigation - Communicate with customers in response to inquiries related to trust and risk - Provide inbound email and chat-based customer service for users who need immediate assistance - Thoughtfully investigate Trust & Risk cases with medium complexity and high sensitivity while maintaining customer satisfaction - Work with other departments to research and resolve open questions - Efficiently work through a backlog of open issues and monitor performance of key operations - Represent the company with integrity and professionalism - Review key metrics and utilize data to make informed decisions We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and connection. Team members in this role must live within commuting distance of ou ... (truncated, view full listing at source)