Customer Experience Agent (German Speaking)

Customer Experience Agent (German Speaking) 🚀 JOIN THE FUTURE OF COMMERCE WITH WHATNOT! Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re re-defining e-commerce by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we’re inspired by innovation and anchored in our values https://www.whatnot.com/careers. With hubs in the US, UK, Germany, Ireland, Poland, and Australia, we’re building the future of online marketplaces –together. From fashion, beauty, and electronics to collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone. And we’re just getting started! As one of the fastest growing marketplaces https://a16z.com/marketplace-100/, we’re looking for bold, forward-thinking problem solvers across all functional areas. Check out the latest Whatnot updates on our news https://blog.teamwhatnot.com/ and engineering https://medium.com/whatnot-engineering blogs and join us as we enable anyone to turn their passion into a business, and bring people together through commerce. 💻 ROLE The Customer Experience team is responsible for driving the best possible user experience through process improvement, order management, and problem solving. As part of this team you will be tasked with doing anything possible to make sure our customers get the product they ordered as fast as possible. And if something went wrong, you are ensuring that we are doing everything possible to make it right. - Interact with buyers and sellers with a customer first attitude ensuring a positive experience - Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner - Become an expert in the Whatnot product, processes and systems to drive positive outcomes for our users - Work with other departments to troubleshoot, research and resolve open questions - Seek out opportunities to eliminate repeat contacts and improve the overall customer experience We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and connection. Team members in this role must live within commuting distance of our Dublin hub. 👋 YOU Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here. A hungry individual looking to jump start their career in a fast paced environment. Someone willing to take on any role or task, learn new skills and be a part of building a great company. A customer service mentality with passion to reach the best possible outcome. Here’s what we’re hoping to see in your background: - 2+ years of support experience handling email and/or chat services. - Weekend availability required - Fluent in English and German, with a deep understanding o the DACH market - Understanding of Ecommerce and Marketplace operations - Experience with Customer facing systems like Zendesk, Kustomer, or Intercom. - Obsession with customers / being customer first / serving customers - Proactive problem-solver and process-improver - Knowledge of Collectibles is a plus - Bachelor's degree preferred - Previous start-up experience is a plus 🎁 BENEFITS - Generous Holiday and Time off Policy - Health Insurance options including Medical, Dental, Vision - Work From Home Support - Home office setup allowance - Monthly allowance for cell phone and internet - Care benefits - Monthly allowance for wellness - Annual allowance towards Childcare - Lifetime benefit for family planning, such as adoption or fertility expenses - Pension plans internationally - Monthly allowance to dogfood the app - All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expec ... (truncated, view full listing at source)