Subject Matter Expert - Retail

Full-time, US (Hybrid) Hurry up! We’ve got a dream to build! The Mission At BlueConic, we believe when our customers win, we win . As we scale the Customer Growth Engine, we are intentionally building a new kind of capability: deep, opinionated industry leadership that helps customers execute with confidence today while clearly understanding where their industries are headed next. The Subject Matter Expert (Retail) is central to this ambition. This role exists to inject real-world Retail judgment into every strategic moment—commercial, customer-facing, and internal. You are not here to explain technology. You are here to interpret the future of Retail , challenge legacy assumptions, and act as a sherpa for growth , guiding executives through complexity toward clear, decisive action. You operate at the intersection of industry, strategy, and technology , ensuring the Customer Growth Engine is applied with credibility, relevance, and inspiration—both inside BlueConic and in the market. Why This Role Matters Retail leaders are navigating structural change, not incremental optimization: A privacy-first world that breaks historical data and identity assumptions Fragmented customer journeys across owned, paid, and partner ecosystems Margin pressure that demands faster time-to-value and clearer ROI AI noise without practical, trustworthy guidance Our customers don’t need more tools. They need judgment, perspective, and conviction . This role ensures BlueConic consistently shows up as: A trusted industry authority , grounded in lived experience A challenger of outdated operating models , not a validator of the status quo A strategic partner who connects vision to execution A catalyst for measurable growth , not abstract transformation A sherpa for growth , guiding executives through complexity toward clear, decisive action. The Impact You Will Have As the Retail SME, your work is deliberately end-to-end and tightly connected. You develop and maintain a clear, opinionated point of view on what is changing in Retail and why it matters now. You continuously interpret market signals, customer behavior shifts, regulatory changes, and technology trends, translating them into actionable growth implications . You help customers and internal teams distinguish what is truly working from what is merely overhyped. You bring this perspective directly into high-stakes executive moments with ICP Retail brands—new business, expansion, renewal, and transformation. In these conversations, you lead with credibility, not theory, challenging assumptions and reframing priorities based on real industry experience. Whether guiding a Future of Retail Growth or Future of Retail First-Party Data discussion, your role is to inspire confidence and create momentum toward action. You apply the Customer Growth Engine through an industry lens , translating BlueConic’s capabilities into Retail specific outcomes, KPIs, and growth paths. You help shape Growth Plays based on how these organizations actually operate, ensuring recommendations drive faster time-to-value and measurable commercial impact. In close partnership with Sales Growth and Customer Engagement, you help shape deal and account strategy early —before solutioning hardens. Your strategic framing unlocks larger, multi-play opportunities and strengthens executive alignment, directly influencing win rates, expansion velocity, and ACV. At the same time, you convert what you see and learn in the field into reusable industry intelligence . You help productize insight into advisory assets, POVs, signal briefs, growth scans, and workshops that scale across customers. You feed validated, real-world signal back into Product and Marketing, sharpening positioning, roadmap decisions, and market relevance. External Industry Voice and Internal Force Multiplier This role carries both external visibility and internal leverage . Externally, you are a credible voice fo ... (truncated, view full listing at source)