Mid-Market Account Manager

Who we are Hi there 👋 We’re Ethena, compliance training that customizes itself to you. Ethena combines top-rated training content with intelligent AI that builds and adapts training to reflect your company’s unique brand, roles, policies, and risks, so it feels like your team, whether that’s hard hats or virtual meetings. From auto-assigning courses based on HRIS data to transforming your policies into interactive training in minutes, Ethena helps People, Legal, and Compliance teams launch in days (not months) and cut learner seat time by up to 60% with adaptive learning paths. Ethena supports 1M+ learners across 2,000+ organizations, with a 93% learner approval rating and 96% customer renewal rate. Over the past several years, we’ve delivered consistent, durable growth, including 120%+ net dollar retention, 95%+ gross dollar retention, and strong enterprise expansion across industries. Ethena has become a go-to compliance partner for modern, global organizations. Beyond training, Ethena unifies core compliance tools, Hotline & Case Management, Policy Bot, and Phishing Simulator, into a single platform, with built-in audit trails and compliance controls teams can trust. Trusted by teams at companies like Genesco, Asana, Pinterest, and Synaptics, it’s a great time to join us. How we work We’re a team that values diversity in all its forms and loves adding new perspectives. We ask thoughtful questions, challenge assumptions, and build with empathy, for customers and for each other. We care about craft, we love feedback, and we take ownership. We also embrace humor (yes, the puns are real), because doing serious work doesn’t have to feel so serious. Our workforce is fully remote, and your personal working hours can be based on your own timezone. All team-wide meetings are scheduled to be inclusive of all North American time zones. Ethena is looking for a driven, strategic Mid-Market Account Manager to work with our growing portfolio of mid-market customers. First and foremost, you’ll be the guardian of these customer relationships, ensuring that customers are adopting and seeing value with Ethena. This role is perfect for someone who enjoys helping customers find success and always has an eye out for ways to do things better. As a Mid-Market Account Manager, you’ll be supporting our fast-growing, high-potential customers. Managing accounts within the 150 to 1,000-employee range, you will support both renewals and drive strategic expansion. You will be responsible for the full lifecycle of the customer’s revenue journey 0 owning renewals, identifying "white space" for new product adoption, and multi-threading across People, Legal, and Security teams. Why Ethena? Because it’s a need-to-have vs. a nice-to-have. We save companies thousands of hours a year with innovative ways to deliver compliance training, deliver 93% learner-loved content, and meet compliance needs without creating administrative overhead. In a world where every tool is expected to do more with less, Ethena delivers for admins, employees, and leadership teams alike.