Production Readiness Manager

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too. About the Team As a proactive team committed to excellence, we stand ready to provide differentiated and personalised support during our customers' deployments and business-critical activities in production. Our unwavering focus is on ensuring maximum product performance, leaving no stone unturned in our pursuit of optimal outcomes. At the core of our efforts lies the creation and maintenance of Workday's Performance Methodologies. These methodologies serve as a cornerstone for Workday and our Partner Services Organisations, guiding performance testing throughout customer deployments. We understand that every customer's needs are unique, and we tailor our support accordingly. By leveraging deep insights and extensive experience, we identify potential challenges proactively and implement strategies to mitigate risks. Our goal is to create a seamless and efficient deployment process, enabling our customers to harness the full potential of Workday's solutions and drive measurable business value. About the Role This customer-facing role requires a combination of technical expertise, project management skills, and strong customer relations. The Production Readiness Manager (PRM) plays a vital role in ensuring successful customer deployments of Workday products and business-critical activities in production, delivering exceptional value to customers. Their ability to navigate complex projects, advocate for customers, and drive timely resolution of issues contributes to the overall success of the organization and customer satisfaction. The PRM is responsible for overseeing performance testing and ensuring a smooth transition to production. They partner with customers to understand their unique needs, challenges, and business objectives. They collaborate with internal teams to identify and resolve performance issues proactively. As advocates for customers, PRMs actively represent their needs and concerns throughout the deployment process. PRMs monitor progress, track key performance indicators, and provide regular updates to stakeholders. They leverage their project management skills to coordinate resources, manage timelines, and mitigate risks. PRMs also have a deep understanding of change management principles and employ strategies to minimize disruption and ensure a seamless transition to production. You will: -Work with Workday's largest strategic accounts to build strong relationships while overseeing multiple accounts simultaneously -Act as a liaison between Operations, Professional Services, Development, Product Management and Customers to ensure understanding and alignment -Become an expert in Workday's Architecture and leverage it on all engagements as needed -Demonstrate competency in Workday products: HCM, Payroll, Financials -Review upcoming customer events and planned production ... (truncated, view full listing at source)