Director, Launch Engagements

Director, Launch Engagements ABOUT US: Founded in 2021, Axion is at the forefront of transforming product quality and customer satisfaction in manufacturing. Our cutting-edge AI-powered platform empowers manufacturers to swiftly identify, thoroughly investigate, and effectively resolve quality issues while simultaneously elevating customer experiences and outcomes. As trailblazers in end-to-end quality intelligence, we're setting new industry standards. Our innovative approach enables industrial, aerospace, consumer, and medtech manufacturers to harness the power of quality and post-market data, driving down costs and boosting business performance. Our vision extends beyond mere problem-solving; we're committed to reshaping the future of manufacturing. By seamlessly integrating advanced AI technology with deep industry expertise, Axion is paving the way for smarter, safer, and more efficient production processes across diverse sectors. Backed by leading investors, including Bessemer Venture Partners, Amplo, Boeing, and RTX Ventures, Axion is poised to lead the quality revolution in manufacturing. ABOUT THE ROLE: We're seeking an experienced Director, Launch Engagements to lead the implementation and adoption of Axion’s platform for newly onboarded enterprise clients. This role combines customer success, operational excellence, and a strategic focus on driving client outcomes and long-term partnership growth. You will play a pivotal role in ensuring the successful delivery of our platform, demonstrating value, and identifying opportunities for broader adoption and deeper commercial engagement within client organizations. KEY RESPONSIBILITIES: Strategic Leadership & Client Engagement: - Own the success of new client launches, ensuring alignment with client goals and Axion’s growth objectives. - Build and maintain strong relationships with client stakeholders, including technical users, champions, and senior executives. - Facilitate executive-level engagement to align on project progress, strategic value, and opportunities for growth. - Partner with Sales to identify and execute commercial opportunities by leveraging insights from early successes. Implementation & Adoption Oversight: - Lead project planning and execution for new client implementations, ensuring seamless onboarding and alignment on deliverables. - Oversee platform configuration and data integration processes, validating alignment with client workflows and objectives. - Facilitate workshops to understand client processes, pain points, and key success metrics. - Drive user enablement efforts, including training sessions and ongoing support to embed Axion into client workflows. Commercial Alignment & Value Realization: - Collaborate with client teams to document and measure ROI, showcasing the platform’s impact on their business objectives. - Identify and communicate opportunities for additional use cases, expanding Axion’s footprint within client organizations. - Present early wins and progress updates to client executives, demonstrating the platform’s strategic value. - Partner with Sales to secure client buy-in for expanded deployments, additional licenses, or broader platform adoption. Operational Excellence: - Coordinate cross-functional teams to ensure timely delivery and successful implementation of Axion’s platform. - Manage operational relationships, resolving issues proactively and ensuring high client satisfaction. - Oversee the development and documentation of best practices, playbooks, and lessons learned to standardize success across accounts. Metrics & Reporting: - Monitor user adoption, platform engagement, and overall client satisfaction. - Prepare and deliver executive-level reports on implementation progress, adoption metrics, and business impact. - Use insights from client engagements to inform product improvements and internal processes. Additional Responsibilities: - Lead workshops to uncover client challenges an ... (truncated, view full listing at source)