Principal Product Manager

Principal Product Manager Our Mission and Opportunity Early education is one of the most important determinants of childhood outcomes, a critical support for working families, and a $175B market that remains underserved by modern technology. Brightwheel is the largest, fastest growing, and most loved platform in early ed, trusted by millions of educators and families every day. We are a three-time Cloud 100 company https://www.forbes.com/lists/cloud100/a, backed by top investors including Addition, Bessemer, Emerson Collective, Lowercase Capital, Notable Capital, and Mark Cuban. Our Team Our team is passionate, talented, and customer-focused. We embody our Leadership Principles https://mybrightwheel.com/about/ in our work and culture. We are a distributed team with remote employees across every US time zone, as well as select offices in the US and internationally. Who You Are You’re a senior product leader who thrives in ambiguous, high-ownership environments and is excited to build foundational systems that shape how customers discover, adopt, and grow with brightwheel. You believe in smaller, empowered teams that move quickly, and are energized by large, cross-cutting problems where AI, product-led growth (PLG), and customer experience intersect — and where success meaningfully impacts company-level outcomes. You are: - A product leader who has owned business-critical product surfaces or systems end-to-end - Fluent in PLG principles and how in-product experiences drive adoption, retention, and expansion - AI-forward — you actively use AI to increase leverage, velocity, and learning, and have experience shipping or evolving AI-powered product experiences - Comfortable defining strategy in ambiguity and translating it into clear bets, roadmaps, and success metrics - An effective executive communicator who can influence direction, align stakeholders, and make tradeoffs visible - A strong owner who takes responsibility for outcomes, not just delivery - A boundaryless builder — you prototype, automate, design, and ship using AI as your co-builder to turn problems into durable solutions that deliver customer value with urgency and care What You’ll Do This is an individual contributor role with significant scope, high visibility and impact, and direct partnership with our CEO and CTO. You’ll: - Own a high-impact, company-critical product area that materially influences brightwheel’s growth and customer outcomes - Partner closely with the exec team to shape direction, pressure-test strategy, and drive alignment - Define and evolve product-led systems that help customers realize value faster and more consistently across the platform - Lead strategy and execution for AI-powered product experiences, partnering closely with engineering, design, data, and GTM teams - Identify and prioritize the highest-leverage opportunities using a mix of data, customer insight, experimentation, and judgment - Design, run, and learn from experiments to validate hypotheses and inform larger investments - Define success metrics, monitor performance, and clearly communicate progress, learnings, and tradeoffs to leadership - Raise the bar for how brightwheel builds product-led, AI-enabled experiences What You Bring We are open to a variety of backgrounds, but strong candidates usually bring: - 7+ years of product management experience, ideally in SaaS or product-led businesses - Proven ownership of complex, cross-functional product initiatives with measurable business impact - Strong product judgment — you know how to place big bets, sequence learning, and balance speed with quality - Deep comfort with product metrics, experimentation, and funnel analysis (SQL a plus) - Experience building or scaling AI-powered product experiences - Excellent written and verbal communication skills, including with executive audiences - A mindset of ownership, curiosity, and continuous improvement - Experience leveraging AI to expand your ow ... (truncated, view full listing at source)