Sr Dir, APAC Solutions GTM Lead

<p>We are seeking a visionary and execution-focused Horizontal Solutions APAC GTM Strategic Leader to drive transformative growth across our Horizontal Solutions portfolio. This senior executive will blend strategic acumen with deep operational and practitioner experience, serving as a strategic advisor to our most senior customers and internal stakeholders including the COO and President of APAC. The ideal candidate is a proven operator with a strong bias for action, a track record of CXO-level engagement, and the ability to translate strategy into scalable, customer-centric programs and frameworks. The candidate will sit on the APAC president's leadership team.</p><p><strong>Key Responsibilities</strong></p><ul><li>Define and lead the APAC GTM strategy and program execution across Horizontal Solutions, aligning with corporate objectives and market dynamics</li><li>Partner within the Horizontal Solutions GTM team, marketing, field enablement, partner organization, and customer success to ensure cohesive program execution and value delivery</li><li>Develop strategic frameworks and programs that enable field teams to build executive-level relationships with strategic customers</li><li>Champion customer-centricity across the organization, ensuring feedback loops inform product and GTM decisions</li><li>Design and orchestrate cross-functional GTM programs and motions, including launch planning, enablement frameworks, and performance measurement systems</li><li>Establish and optimize operating models, governance frameworks, and KPIs to ensure accountability and impact</li><li>Stay ahead of market trends, competitive shifts, and emerging technologies to inform GTM strategy and positioning</li><li>Represent the company at industry events, panels, and executive forums</li><li>Lead and mentor a high-performing team of GTM strategists, program managers, and practitioners</li><li>Foster a culture of innovation, collaboration, and continuous improvement</li></ul> <ul><li>12+ years of experience in GTM strategy, program management, business operations, or customer success, with at least 5 years in a senior leadership role</li><li>Proven track record of designing and executing strategic programs and operational frameworks in complex, matrixed environments</li><li>Deep experience developing strategies for CXO-level engagement and influencing executive decision-making processes</li><li>Strong analytical, communication, and storytelling skills</li><li>Experience in SaaS, cloud, or enterprise technology preferred</li><li>MBA or equivalent advanced degree is a plus</li></ul><p><strong>What We Offer</strong></p><ul><li>Executive-level visibility and strategic impact</li><li>A dynamic, collaborative environment with top-tier talent</li><li>Competitive compensation and benefits</li><li>Opportunities for growth and leadership across the organization</li></ul> <p><strong>Work Personas</strong></p><p>We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. <a href="https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf"><u>Learn more here</u></a>. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.</p><p><strong>Equal Opportunity Employer</strong></p><p>ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction ... (truncated, view full listing at source)