Repairs Operations Product & Process Engineering

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. Ciena is the global leader in networking systems, services, and software, and this role sits at the heart of how we keep our technology performing at its best. Join a highly collaborative team focused on strengthening the effectiveness of our repair operations—especially our Material Review Board (MRB) processes and performance. This is a critical opportunity to identify product repairability improvements, streamline repair workflows, and implement engineering solutions that improve quality, reduce cost, and accelerate cycle time for Ciena’s advanced optical and routing platforms. How You Will Contribute Serve as the single point of contact for all repaired products and process engineering initiatives Partner closely with Ciena Engineering teams to advance repair enablement, first pass evaluation (FPE) preparation, and continuous process improvements Lead and manage MRB reduction initiatives that enable cost reduction opportunities and reduce lead times Coordinate cross functionally with Repair Operations teams, external partners, and engineering groups to drive aligned execution Define, manage, and report on key operational metrics while identifying opportunities for improvement Use data and analytics to surface systemic issues, recommend solutions, and implement corrective action plans Champion engineering driven optimization across repair processes and materials flow The Must Haves Bachelor’s degree in Electrical, Electronics, Industrial, Manufacturing Engineering, or a related technical field 8+ years of experience in product, manufacturing, or process engineering within high-tech, telecom, networking, or complex electronics environments Strong knowledge of PCBA rework, component level troubleshooting, and test methodologies Experience with product lifecycle management (PLM) tools and enterprise resource planning (ERP) systems Applied knowledge of Design for Manufacturability (DFM), Design for Assembly (DFA), and serviceability principles Handson experience with process optimization, Lean, Six Sigma, or 8D problemsolving Strong communication skills and the ability to collaborate across global, cross functional teams Ability to travel occasionally to repair depots, manufacturing sites, or supplier locations as required Nice to Haves Master’s degree in a related engineering discipline Experience working within quality management frameworks such as TL 9001 Familiarity with statistical analysis tools (e.g., Minitab) and CAD software Prior experience supporting repair depots or returned materials processes Demonstrated ability to drive complex engineering projects from concept to execution Knowledge of telecommunications hardware manufacturing or service environments Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require. Join our Talent Community and get early job alerts, personalized career tips, and insider insights. Discover how Ciena's unique blend of deep humanity and relentless innovation creates an exceptional workplace culture. Explore CienaLife.