Enterprise Account Manager

At Cypress, We aim to make software testing faster and more reliable, improving the efficiency and quality of software development. Used by hundreds of thousands of developers across 90+ countries and 30,000+ organizations, Cypress helps teams write better code and release with confidence. Cypress customers include names like Zendesk, Indeed, Splunk, Square, and Patreon. With a culture rooted in passion, collaboration, and curiosity, our fully remote team is on a mission to positively impact the developer community. The Role Our Enterprise Account Managers are trusted partners to our customers, responsible for driving long-term value, retention, and expansion within large, complex organizations (2,500+ employees). You'll partner with Technical Solutions Consultants to identify opportunities and ensure overall customer health. This role blends relationship management with commercial ownership. You'll manage strategic renewals and proactive expansion– new teams, additional products, scaled usage – and help customers evolve their testing strategy as their organizations grow. Who You Are You build relationships first and earn the right to sell second. You open calls with genuine warmth, remember what’s happening in your customers’ worlds, and create rapport before business. Over time, that consistency compounds into real trust. You stay connected all year, not just at renewal. Your customers hear from you quarterly, not annually. You proactively share usage insights, product updates, and value-driven recommendations—so when renewal conversations happen, they feel like a natural continuation of the relationship, not a re-sale. You can speak technical without hiding behind jargon. You understand the product deeply enough to explain it simply, tying the Cypress Platform to real customer outcomes rather than buzzwords. You ask before prescribing. You lead with curiosity in customer conversations, uncovering new use cases by listening first instead of pitching. You show up as a consultant, not a vendor. You explain why features matter, not just what they do. You’re transparent about limitations and bring in technical partners intentionally—to deepen credibility, not to cover gaps. You balance professionalism with approachability. You adapt your tone to the customer and the moment, comfortable being casual when the relationship allows and polished when the situation calls for it. How You'll Make an Impact Strategic Account Ownership Own a portfolio of enterprise accounts with a long-term, growth-oriented mindset Establish quarterly cadences that drive alignment, adoption, and momentum Build and execute strategic account plans focused on expansion, retention, and revenue impact Renewals Retention Own renewals end-to-end, grounded in value delivered, usage, and adoption Lead renewal conversations early with a clear, outcome-based narrative Reinforce Cypress as a long-term strategic partner through data and insights Expansion Growth Identify expansion opportunities across teams, use cases, and product adoption Partner with Technical Solutions Consultants on add-on products like UI Coverage and Accessibility Navigate complex organizations to find new champions and buying centers Product Expertise Value Articulation Build deep knowledge of the Cypress platform and its use cases Connect technical capabilities to customer goals and business outcomes Deliver clear, value-focused product conversations for technical and business audiences Deal Strategy Execution Partner with leadership on pricing and deal strategy Lead complex negotiations to balanced, long-term outcomes Stay informed on market and competitive dynamics What Makes You a Great Fit Enterprise SaaS Experience: 3+ years as a quota-carrying SaaS seller, with experience in account management, renewals, and expansion preferred Relationship-Driven Mindset: Proven ability to build trust, navigate complex organizations, and manage long-term custome ... (truncated, view full listing at source)