Sr Site Reliability Engineer

Site Reliability Engineer (SRE) Position Summary The Site Reliability Engineer (SRE) will be a hands-on contributor within the Site Reliability Engineering Center of Excellence (CoE), responsible for building monitoring and observability solutions, troubleshooting production issues, and participating in 24x7 on-call operations. This role focuses on the execution of reliability practices, implementing observability tooling, improving MTTR/MTTD through automation, and ensuring production systems are resilient, observable, and performant. The SRE will collaborate closely with Principal and Senior Staff SREs, adopting best practices and frameworks defined by the CoE while directly contributing to enterprise reliability goals. This role reports to the Sr. Manager, SRE. Key Responsibilities Execution CoE Alignment · Implement SRE frameworks, best practices, and playbooks provided by the CoE. · Act as a hands-on engineer, contributing to observability, reliability, and incident response initiatives. · Partner with senior SREs and leadership to maintain consistency in monitoring and incident processes. · Contribute to automation projects that improve reliability and reduce manual work. Observability Monitoring · Build and maintain monitoring solutions with New Relic, Datadog, Prometheus, Grafana, CloudWatch, OpenTelemetry, Graylog. · Create and refine dashboards, metrics, and alerts for proactive anomaly detection. · Extend observability coverage across infrastructure, applications, APIs, and databases. Reliability Engineering Automation · Implement SLIs, SLOs, SLAs, and error budgets in partnership with product and platform teams. · Contribute to reducing MTTD and MTTR through improved instrumentation and automation. · Participate in capacity planning, resiliency testing, and scaling reviews. · Support chaos engineering and reliability validation activities. Incident Problem Management · Participate in incident response, including on-call rotations for 24x7 coverage. · Assist with root cause analysis (RCA) and implement corrective actions. · Ensure alignment with ITSM processes for incident, problem, and change management. · Contribute to playbooks and runbooks to strengthen on-call readiness. Collaboration Knowledge Sharing · Collaborate with Engineering, Product, Security, Cloud, and DevSecOps teams to embed reliability practices. · Provide input on instrumentation, monitoring hooks, and operational readiness for services. · Work with DBAs and platform teams on database observability and performance optimization. · Share knowledge within the SRE team and adopt practices from Staff and Principal SREs. Qualifications Experience Required · 7+ years in SRE, Operations, or Infrastructure Engineering. · Strong hands-on experience with monitoring and observability platforms. · Experience with tools such as New Relic, Datadog, Prometheus, Grafana, CloudWatch, OpenTelemetry, Graylog. · Proven experience in incident response, troubleshooting production issues, and improving MTTR/MTTD. · Good knowledge of SLIs, SLOs, SLAs, and error budgets. · Hands-on experience with AWS services (EC2, ECS, EKS, networking, scaling groups). · Proficiency in containers Kubernetes (Docker, EKS). · Scripting/programming in Python, Go, or shell scripting. · Understanding of networking, distributed systems, and high-availability architectures. · Exposure to ITIL/ITSM processes. Preferred · Experience in SaaS or healthcare environments. · Knowledge of databases (MongoDB, Elasticsearch, SQL Server, Oracle). · Familiarity with chaos engineering and resiliency testing. · Certifications: AWS Solutions Architect / DevOps Engineer, CKA/CKA GHX: It's the way you do business in healthcare Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is a healthcare business and data automation comp ... (truncated, view full listing at source)