Strategic Initiatives Business Analyst

Role Summary: The Strategic Initiatives Business Analyst is responsible for the implementation of new strategic initiatives within the Customer Care and Managed Services (CCMS) team. The individual will work with the Strategic Business Initiatives Business Partner to own the process to operationalize strategy as it relates to new products, scope of services and technology. The role provides input into CCMS strategy as it relates to automation, efficiency, product growth and knowledge management. The individual works cross functionally across Product, Customer Care, Managed Services, Technology and GHX India. Roles Responsibilities: Evaluating business processes, uncovering areas for improvement, and developing and implementing solutions within Customer Operations Document existing and future business process flows across various systems Source, implement, and monitor technology improvements to scaling across the business’ for automation opportunities. Gather and analyze data from various sources to support strategic decision-making. Develop and maintain key performance indicators (KPIs) to measure the success of strategic initiatives. Collaborate with different departments and teams to understand their needs, challenges, and opportunities. Evaluate corporate systems initiatives and determine best method for implementation Facilitate workshops and meetings to gather input and insights from stakeholders. Create project plans, timelines, and milestones to facilitate initiative implementation. Provide regular updates on the progress of strategic initiatives to relevant stakeholders. Monitor and evaluate the performance of implemented initiatives, recommending adjustments and improvements as necessary. Conduct scenario analysis to assess the impact of different variables on project outcomes. Required Skills: Experience with CRM tools such as Salesforce Successful experience implementing automation tools Proven experience as a business analyst or in a similar analytical role. Strong analytical skills with the ability to interpret complex data sets. Excellent communication and presentation skills. Project management experience is desirable. Familiarity with business intelligence tools and data visualization techniques. Ability to work collaboratively in a team and across different functional areas. Strategic thinking and problem-solving capabilities. Required Experience BS. degree in Computer Science, MIS, Engineering, or related discipline/experience, or a combination of education and related work experience 2+ years' work experience GHX: It's the way you do business in healthcare Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions. It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe. Disclaimer Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employm ... (truncated, view full listing at source)