Manager, Technical Solutions

<h2><strong>About Hightouch</strong></h2> <p>Hightouch's mission is to empower everyone to take action on their data. Hundreds of companies, including Autotrader, Calendly, Cars.com, Monday.com, and PetSmart, trust Hightouch to power their growth.</p> <p>We pioneered the Composable Customer Data Platform (CDP), which lets companies use their own data warehouse to collect, prepare, and activate customer data for marketing personalization and business operations. Our new AI Decisioning platform goes a step further, allowing marketers to set goals and guardrails that AI agents can then use to personalize 1:1 customer interactions. Traditionally, only technical teams had the skills to access and use customer data. With Hightouch, every business user can deliver personalized customer experiences, optimize performance marketing, and move faster by leveraging data and AI across their organization.</p> <p>Our team focuses on making a meaningful impact for our customers. We approach challenges with a first-principles mindset, move quickly and efficiently, and treat each other with compassion and kindness. We look for team members who are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals.</p> <p>What else? We're based in San Francisco but have team members all over the world. Our Series C put us at a $1.2B valuation, and we are backed by leading investors such as Sapphire Ventures, Amplify Partners, ICONIQ Growth, Bain Capital Ventures, Y-Combinator, and Afore Capital.</p> <h2><strong>About The Role</strong></h2> <p>In this role you will lead a team of Technical Architects who serve as the bridge between Hightouch and our largest Fortune 5000 customers. You will be responsible for building, developing, and scaling a world-class team that oversees the entire customer journey from kick-off to onboarding to continued success and expansion.</p> <p>In this role, you will combine people leadership with deep technical expertise to ensure our Enterprise customers maximize their value from the Hightouch platform. You'll be responsible for developing your team's technical capabilities, establishing best practices for customer engagement, and driving strategic initiatives that increase customer retention and expansion across our largest accounts.</p> <p>As a hands-on leader, you will maintain involvement in complex technical escalations while empowering your team to deliver exceptional customer experiences. You'll collaborate closely with Sales leadership to develop strategies for increasing platform adoption within large organizations and work cross-functionally to surface customer insights that drive product innovation.</p> <h2><strong>What You'll Do</strong></h2> <p><strong>People Leadership &amp; Development</strong></p> <ul> <li>Build, hire, and develop a high-performing team of Technical Architects focused on our largest Enterprise customers</li> <li>Provide mentorship, coaching, and career development opportunities for team members</li> <li>Establish team goals, performance metrics, and accountability structures that drive customer success outcomes</li> <li>Foster a culture of continuous learning and technical excellence within the team</li> </ul> <p><strong>Strategic Customer Success</strong></p> <ul> <li>Drive retention and expansion strategies for our largest Enterprise customers in partnership with Sales leadership</li> <li>Develop and implement scalable processes for customer onboarding, success planning, and expansion</li> <li>Analyze customer health metrics and develop proactive intervention strategies</li> <li>Ensure consistent delivery of technical expertise and guidance across all customer engagements</li> </ul> <p><strong>Technical Excellence &amp; Operations</strong></p> <ul> <li>Maintain deep technical knowledge of Hightouch's platform and stay current with product developments</li> <li>Establish technical best practices and standards for customer implementations</li> <li>Lead ... (truncated, view full listing at source)