Director, Product Management, Business Applications

Teamwork makes the stream work. Roku is changing how the world watches TV Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers. From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines. About the role We are seeking a visionary Director of Product Management, Business Applications to oversee and reimagine the core operational engines of our company: our proprietary user operations and support platform (Tarmac) and our risk and compliance review engine (ROME). Historically, as our business has grown, our operational headcount has had to grow with it. Your mandate is to break this linear scaling. By fundamentally rethinking how these platforms operate and aggressively integrating modern AI and LLM tooling, you will transform them from human-driven workflow tools into highly automated, AI-first systems. Because these tools do not exist in a vacuum, you will also partner closely with the teams driving our Salesforce implementation and our Insertion Order Campaign Management systems. Your goal is to ensure a seamless, intelligent flow of data across our entire business applications ecosystem—from ad sales and campaign execution through to risk review and customer support. You will lead a team of product managers and partner closely with Engineering, Operations, Risk, and Support leadership to build a future where our business can scale exponentially while our operational footprint remains lean. For California Only - The estimated annual salary for this position is between $301,000 - $437,500 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off. What you'll be doing Define the AI-First Vision : Own the strategic roadmap for our proprietary Business Applications portfolio. Reimagine the user experience and backend logic to transition from "human-led, software-supported" workflows to "AI-led, human-supervised" workflows. Decouple Headcount from Growth : Identify and execute on high-leverage AI opportunities (such as agentic ticket resolution, automated risk decisioning, LLM-assisted document verification, and predictive routing) to dramatically increase agent efficiency and reduce manual touchpoints. Drive Ecosystem Integration : Work in lockstep with the teams managing our Salesforce ecosystem and our Insertion Order Campaign Management systems. Ensure that proprietary tools and enterprise platforms communicate seamlessly, creating a unified flow from campaign booking and execution to downstream support and compliance reviews. Lead and Develop a Team : Manage, mentor, and grow a team of high-performing Product Managers responsible for specific modules within our operational platforms. Cross-Functional Partnership : Act as the primary bridge between Product/Engineering and our global Operations, Support, and Risk teams. Deeply understand their pain points and translate them into scalable, AI-driven product solutions. Drive Metrics that Matter : Own the KPIs for internal operational efficiency. Measure success not just by feature adoption, but by tangible reductions in cost-per-ticket, review times, and the overall ratio of operational headcount to ... (truncated, view full listing at source)