Customer Implementation Specialist

Customer Implementation Specialist The role of a Customer Implementation Specialist is to help each customer successfully implement the Weave platform during the onboarding process. Implementation Specialists are responsible for managing the relationship with each customer while ensuring a high quality experience and timely implementation. Each Implementation Specialist has a portfolio of customers in various stages of the implementation process and is required to prioritize, balance and manage both planned and unplanned work. A positive experience during the implementation process is critical to a customer’s long-term success and Weave is committed to finding the right people to make that happen. - This position will be hybrid: M/T/W in office and Th/F are WFH - Reports to: Onboarding Manager What You Will Own - Develop and manage relationships with customers throughout the implementation process. - Manage a portfolio of customers in various stages of implementation. - Act as the project manager/point contact for each customer. - Keep the customer informed throughout the process and set clear expectations. - Teach and train customers how to maximize the value of the Weave platform. - Provide a five-star customer experience with each customer. - Triage, troubleshoot and prioritize issues as they arise during implementation. - Coordinate with adjacent teams on all tasks related to onboarding. - Utilize reports and data from various systems to help guide decision-making and manage your portfolio of customers. - Aid offices with installing their Weave software and hardware. - Handle escalations with customers. - Daily documentation of all completed and uncompleted work. - Manage your calendar and scheduled events What You Will Need to Accomplish the Job - 2+ years of experience in Account Management / Implementation. - Drives Results: Consistently achieving results, even under tough circumstances. - Persists in accomplishing objectives despite obstacles and setbacks. - Ensures Accountability: Holding self and others accountable to meet commitments. - Takes personal responsibility for decisions, action, and failures. - Manages Complexity: Making sense of complex. high quantity, and sometimes contradictory information to effectively solve problems. - Uncovers root causes to difficult problems. - Resourcefulness: Securing and deploying resources effectively and effectively and efficiently. - Orchestrates multiple activities simultaneously to accomplish a goal. - Being Resilient: Rebounding from setbacks and adversity when facing difficult situations. - Handles and manages crisis effectively. - Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics. - Anticipates land mines and plans approach accordingly. - Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations. - Understands that different situations may call for different approaches. - Can Act differently depending on the circumstances. - Customer Focus: Building strong customer relationships and delivering customer-centric solutions. - Builds and delivers solutions that meet customer expectations. - Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. - Adjusts to fit the audience and the message. - Collaborates with Others/Interpersonal Savvy: Building partnerships and working collaboratively with others to meet shared objectives. - Work cooperatively with others across the organization to achieve shared objectives. - Partners with others to get work done. - Strong technical aptitude. What Will Make Us Love You - Knowledge of basic computer networking and how an average home/office network is configured. - Ability to have fun and interact with the team (during the appropriate times). - Self-driven. ... (truncated, view full listing at source)