Technical Success Manager I

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Technical Success Manager Location: Delhi / Noida, India About the Role We are seeking a seasoned Technical Account Manager with 8+ years of experience to lead strategic customer engagements in the Delhi/NCR region. In this role, you will act as a trusted advisor to our most complex Enterprise accounts, bridging the gap between deep technical observability and high-level business value. You will be directly responsible for the health, retention, and growth of your assigned territory by leveraging the New Relic Consumption Model Key Responsibilities • Strategic Relationship Management: Build and maintain deep, long-term relationships with key customer stakeholders and C-suite executives, acting as their primary technical advocate with respect to New Relic. • Upsell Expansion Advocacy: Partner closely with sales to identify and qualify expansion opportunities within existing accounts by aligning New Relic’s value proposition with the customer’s evolving business metrics. • Churn Reduction Retention: Proactively monitor account health and consumption rates to identify “Cold Accounts” at risk of rollover. Implement strategic intervention plans to ensure continuous value realization and reduce churn. • Technical Value Execution: Develop and execute high-impact pilot engagements that showcase advanced observability use cases. • Collaboration Mentorship: Act as a leading team player within a broader account team, strategizing on complex business problems and providing guidance to junior team members. Technical Expertise Hands-on Requirements Hands-on Observability Mastery: Expert-level knowledge of observability tools and platforms, specifically regarding Infrastructure monitoring and Application Performance Monitoring (APM). Language Proficiency: Deep hands-on experience and troubleshooting knowledge in enterprise languages, specifically Java, .NET, and Go Lang . Cloud Modern Stack: Strong understanding of cloud environments (AWS, Azure, GCP) and modern DevOps practices including CI/CD and AIOps. Onboarding Velocity: Ability to manage high-velocity onboarding processes, aiming for “First Value” confirmation within 30–35 days to ensure long-term retention. This Role Requires: 8+ years of experience in a technical, customer-facing role (TAM, Solutions Architect, or Senior DevOps Engineer). Strong understanding of Value-Based Selling and the ability to link technical activities to financial performance. Exceptional communication and presentation skills, capable of commanding a room of senior engineering leaders. Strong problem-solving skills with a “customer-first” energy and a passion for continuous learning. Willingness to Travel within the Delhi/NCR region and occasionally beyond as business needs dictate. Knowledge of Consumption-based business models and Salesforce (SFDC) hygiene for opportunity progression. #LI-AD1 Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. If you require a reason ... (truncated, view full listing at source)