Customer Success Manager, Chicago

About Life360 Life360's mission is to keep people close to the ones they love. Our category-leading mobile app and Tile tracking devices empower members to protect the people, pets, and things they care about most with a range of services, including location sharing, safe driver reports, and crash detection with emergency dispatch. Life360 serves approximately 96 million monthly active users (MAU), as of January 2026 across more than 180 countries. Life360 delivers peace of mind and enhances everyday family life with seamless coordination for all the moments that matter, big and small. By continuing to innovate and deliver for our customers, we have become a household name and the must-have mobile-based membership for families (and those friends that basically are family). We are proud to share that Ad Age named Life360 one of the Top 25 Hottest Brands of 2025. Life360 has more than 500 (and growing!) remote-first employees and has recently announced the acquisition of Nativo, an advertising technology company specializing in native advertising. For more information, please visit life360.com . Candidates must be based in Chicago. About The Team We are seeking a Client Success Manager , in our fast-growing team. Client Success Managers are an integral part of the Sales organization and provide the foundation for rapid growth and client retention. They work closely with brand and agency clients to determine how we can best serve their needs, capture the attention of consumers and create innovative and compelling native advertising campaigns that deliver results. What You'll Do Serve as the main point of contact, owning the client relationship from insertion order receipt to campaign completion with an end-goal of client growth and retention Educate clients on how native advertising and the Nativo platform can contribute to campaign success, business goals and overall digital strategy Partner with Sales to retain and grow accounts, strategizing on upsell and incremental tactics Manage the campaign-launch process (IO processing, asset collection, content creation and third-party tag implementation) and client relationships Work cross-functionally with Content, Campaign Operations, and Analytics to deliver custom solutions, optimizations, and rich analyses to clients Assemble and present post-campaign reports, articulating the data story into actionable insights and future recommendations Assist with the development of strategy of pre-sale plans for renewal account Accurately identify, replicate, and document product and process enhancements Develop a thorough understanding of internal process, team member responsibilities,and internal timelines so services can be accurately and effectively given to clients What We're Looking For 2-4 years of experience as an account or media person at an advertising/creative agency, publisher, adtech, or other media property Interest in strategizing with and presenting to clients/agencies and building Sales skills Experience with analyzing data sets to extract meaningful insights and drive informed decision-making Exposure/usage and understanding of the digital media ecosystem and advertising technologies Demonstrated ability to cultivate deep relationships with clients Resourceful, quick-witted, and able to effectively troubleshoot internally and externally Ability to work in fast-paced, ever changing environments Knowledge of and experience with creative design, messaging, and marketing to brand KPIs Ability to manage and prioritize multiple projects simultaneously Experience analyzing data from platforms such as DoubleClick, Atlas, MediaMind, Radian6, Google Analytics Comfort with Google Drive, Excel, and PowerPoint a must Excellent written communication and presentation skills BA/BS required As an early member of the newly integrated advertising team from Life360 and Nativo, you will have agency to shape how our platform evolves to address the outcomes advert ... (truncated, view full listing at source)