Billing Operations Analyst, West

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Billing Analyst at GitLab, you'll help support global billing operations across the order-to-cash process. In this role, you'll work on billing execution from subscription validation and invoice generation through reconciliation and issue resolution, helping improve billing accuracy, completeness, and consistency across systems. You'll partner closely with teams across Deal Desk, Revenue, Sales Operations, Global Process Optimization, and other Accounting Operations functions to keep billing processes moving smoothly and to resolve questions with clarity and care. Working in systems such as Salesforce and Zuora Billing , you'll also help maintain strong data quality, support process changes, and contribute to a transparent, all-remote environment where workflows and controls are clearly documented and easy to follow. What you'll do Review billing-related transactions and approve, adjust, or reject opportunities according to established guidelines. Support subscription validation, invoice generation, and day-to-day billing execution across your assigned billing queue and regional portfolio. Process system workflows that sync quote and billing information between Salesforce and Zuora Billing . Monitor and maintain billing case queues, including Zendesk and Salesforce cases, and respond to billing questions and escalations in a timely way. Perform billing reconciliations and oversee the quality of billing data inputs and outputs across recurring operational tasks. Investigate standard and complex deal configurations, resolve billing issues, and escalate concerns to partner teams when needed. Partner with Sales Operations, Revenue Accounting, Accounts Receivable, and other cross-functional teams to support policy-aligned billing outcomes. Participate in user acceptance testing, process improvements, training support, and change management related to billing systems and automation. What you'll bring Experience working in a high-volume billing environment , ideally with subscription-based billing processes. Strong attention to detail and the ability to maintain accuracy across transactional and reconciliation work. Comfortable learning and using complex systems, with working knowledge of Zuora Billing , Salesforce CRM , and Google Workspace tools such as Gmail, Docs, and Sheets. Ability to work independently, manage priorities, and meet deadlines in a fully remote, asynchronous environment. Sound judgment when reviewing transactions, applying guidelines, and identifying when issues should be escalated. Clear written and verbal com ... (truncated, view full listing at source)