Director, Renewals EMEA

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. Director, Renewals EMEA An overview of this role As Director, Renewals EMEA , you will play a key role in helping GitLab retain and grow customer relationships across the region through thoughtful planning, strong execution, and close partnership with internal teams. You will lead the regional renewals strategy and help build a consistent, scalable approach to renewals that supports customer outcomes and business goals. Working closely with Sales, Customer Success, channel partners, Revenue Operations, and Legal, you will guide the end-to-end renewals motion, improve forecast visibility, and help teams respond early to risk and opportunity. In this role, you will also contribute to how GitLab evolves its renewals processes, systems, and operating rhythm in a fast-moving environment. This is an opportunity to lead a high-impact function at a company that values transparency, iteration, and results while serving customers across a diverse EMEA market. Some examples of our projects: Building and improving regional renewals programs that increase predictability, support customer retention, and create clear operating processes Partnering with Sales, Customer Success, channel partners, Revenue Operations, and Legal to manage complex renewal workflows and improve forecast accuracy What you’ll do Lead customer retention across EMEA through proactive planning, management, and execution of renewals with customers and internal stakeholders. Develop and communicate the regional renewals strategy, helping prioritize team efforts, initiatives, and goals in support of business outcomes. Own and drive the renewals process in collaboration with Sales, Customer Success, channel partners, Revenue Operations, and Legal. Hire, coach, and support a high-performing renewals team, with a focus on accountability, development, and delivery against key performance indicators. Continuously improve renewals processes, policies, and playbooks to increase predictability, efficiency, and customer satisfaction. Identify and manage renewal risk and expansion opportunity across the region while maintaining visibility into the renewals forecast. Drive improvements in systems, data quality, and automation to support more effective renewals execution and stronger operational insight. Negotiate and execute renewal agreements in alignment with customer goals and internal policies while helping the organization meet retention-focused metrics. What you’ll bring Experience leading renewals, retention, sales, or related customer-facing functions in a SaaS or subscription business. Demonstrated ability to deliver ... (truncated, view full listing at source)