IT Engineer (London, United Kingdom)

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As a member of the IT Engineering team, you’ll collaborate closely with IT Operations, Security, and cross-functional partners to develop, manage, and secure Figma’s internal IT services and employee device experience. This role is primarily focused on endpoint management and security posture—especially for macOS—with a strong emphasis on automation, reliable software delivery, and configuration-as-code practices. You’ll partner across IT and Security to design and run repeatable endpoint workflows that keep devices secure, compliant, and easy to support. What you'll do at Figma: Contribute to the ongoing management and improvement of our macOS endpoint program: provisioning, enrollment, configuration, compliance, patching, troubleshooting, and deprovisioning Build and maintain software deployment and update workflows with safe rollout patterns (pilot → staged → broad), measurable success criteria, and clear rollback plans Develop automation using Bash/Python, APIs, and Git-based workflows to reduce repetitive work and improve reliability (e.g., lifecycle tasks, reporting, drift detection/remediation, self-service enablement) Implement and operationalize endpoint security controls in partnership with Security (secure configuration baselines, permissions/PPPC/TCC strategy, posture validation concepts, response playbooks) Improve operational rigor: documentation, runbooks, change management, and incident follow-through/retrospectives Communicate endpoint changes clearly to impacted audiences (what’s changing, why, what users might see, and how to get help) Work in a “configuration as code” mindset where applicable: PR-based changes, peer review, and traceable deployments using tools like GitHub, Terraform, YAML, or similar Collaborate effectively on office connectivity initiatives by providing working familiarity with Meraki (cloud-managed networking concepts and dashboard fundamentals) and coordinating with internal partners and external providers when needed We’d love to hear from you if you have: Significant hands-on experience managing macOS endpoints in an enterprise environment (typically 5+ years, or equivalent depth of responsibility) Strong experience administering a modern MDM / endpoint management platform (policies/profiles, packaging/software deployment, enrollment flows, scoping strategies, troubleshooting). Experience with tools such as Jamf Pro, Fleet, Kandji, Intune, Workspace ONE, or similar. Solid understanding of macOS security and management fundamentals (MDM concepts, certificates, PPPC/TCC, OS updates, compliance posture, IDE management) Proficiency in Bash and/or Python, plus comfort working with APIs, logs, and structured data Comfortable with GitOps/configuration-as-code workflows (GitHub, Terraform/YAML, CI-friendly change management) Working familiarity with Meraki and cloud-managed networking concepts (enough to partner effectively with specialists/vendors, not to be the dedicated network owner) While it’s not required, it’s an added plus if you also have: Experience with identity-adjacent endpoint controls (device posture/device trust concepts; integrations with IdPs such as Okta) Familiarity with endpoint visibility/telemetry tooling and fleet reporting (query-based inventory, EDR/SIEM integrations) Demonstrated proficiency in improving or modernizing endpoint management programs (tooling evaluation, rollout strategy, change management) with minimal end-user disruption Experience operating in a global envi ... (truncated, view full listing at source)