Growth Strategy Associate

Why you should join usTandem is a generational opportunity to rethink how we bring new therapies to market, and our path to doing so is significantly de-risked – we have:Exponential organic growth: We have product-market fit and are growing rapidly through word-of-mouth. Tandem supports thousands of patients every day, is doubling doctor users every quarter, and is working with the largest biopharma companies in the world.An AI-first business model: Our approach is distinctly enabled by AI, but our business will get stronger (not commoditized) as foundation models improve. We are building durability through two-sided network effects that will compound over time.Top tier investors: With the traction to support conviction in our model, we raised significant funding from investors (including Thrive Capital, General Catalyst, Bain Capital Ventures, and Pear VC) to build an exceptional team of engineers and operators.Our number one priority is scaling to market demand. We are looking for individuals who are high horsepower, high throughput, and hyper resourceful to help us increase capacity and grow. We move fast and need to move faster.All full-time roles are in person in New York. You can learn more about working with us in the last section of this page.About the roleAs a member of our Provider Growth team, you will own relationships with healthcare organizations using our platform and help drive their long-term success. You will work directly with clinicians, staff, and executives at some of the largest provider groups in the country — ensuring that they onboard smoothly, see value quickly, and expand over time.This role blends relationship management with growth strategy, operations, and product insight. You will analyze adoption and retention patterns, shape how we scale across new specialties and workflows, and help unlock value for both providers and their patients. You will also work closely with product, ops, and engineering to bring real-world feedback into how we build. Your work will directly impact how many patients get the support they need and how fast we can scale.This is a demanding role, with a high level of autonomy and responsibility. You will be expected to "act like an owner" and commit yourself to Tandem's success. If you are low-ego, hungry to learn, and excited about intense, impactful work that drives both company growth and accelerated career progression, we want to hear from you.If you join, you will:Own relationships with key provider organizations — serving as the strategic point of contact for adoption, engagement, and growthAnalyze account performance data (activation, usage, retention) and translate insights into concrete prioritiesDevelop and execute expansion strategies within existing accounts — including new specialties, workflows, and service linesDrive onboarding and workflow design conversations with providers, staff, and clinical usersIdentify opportunities to improve product fit or service delivery — and collaborate with product, ops, and engineering to build the right solutionsPlay a direct role in informing roadmap and strategic decisions based on patterns you observe across accountsHelp shape Tandem’s provider-facing growth motion — including how we scale across new markets and clinical categoriesWe’ll be most excited if you have:1-4 years of experience working on a team that required analytical problem-solving, operational rigor, and outcome ownership (e.g., fast-growing startup, consulting, finance, a 0 -> 1 business line at a high-performing organization)A strong sense of user empathy, especially for providers and staff juggling high workloads (familiarity with healthcare workflows, provider practices, or EHRs is a big plus)Comfort with ambiguity and context switching; you can roll up your sleeves and figure things out fastStrong written and verbal communication that allows you to be an effective participant in both internal debates and external relationshipsTrack record of moving qui ... (truncated, view full listing at source)