Benefits Program Manager

About Faire Faire is an online wholesale marketplace built on the belief that the future is local — independent retailers around the globe are doing more revenue than Walmart and Amazon combined, but individually, they are small compared to these massive entities. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so that small businesses everywhere can compete with these big box and e-commerce giants. By supporting the growth of independent businesses, Faire is driving positive economic impact in local communities, globally. We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours. About this role We’re looking for a Benefits Program Manager to oversee and continuously improve our benefits programs. This role is responsible for both strong day-to-day administration and thoughtful program optimization. You will manage core benefits operations, serve as a key partner to our vendors, and use data and market insights to ensure our programs are competitive, compliant, and aligned with company goals. The right person is operationally rigorous, comfortable getting into the details, and motivated to find smarter, more efficient ways to deliver a high-quality employee experience. What you’ll do Own day-to-day administration of global benefits programs, ensuring accuracy, compliance, and a strong employee experience Act as the primary point of contact for benefits vendors, managing relationships, performance, renewals, and ongoing optimization Lead open enrolment planning and execution, including systems testing, vendor coordination, communications, and issue resolution Partner with Payroll, Finance, Legal, People teams, and business leaders to ensure smooth operations and support aligned policy decisions Track and analyze program utilization, cost trends, employee feedback, and industry benchmarks to assess effectiveness and identify optimization opportunities Develop recommendations for program enhancements and support implementation in partnership with Total Rewards leadership Identify and drive process improvements, automation opportunities, and policy enhancements to increase operational efficiency and scalability Ensure compliance with applicable federal, state, and local regulations (e.g., ERISA, ACA, COBRA, FMLA) Support benefits communications by translating complex information into clear, employee-friendly materials Contribute to broader Total Rewards initiatives and cross-functional People Team projects as needed Qualifications 5+ years of experience in benefits administration or total rewards, ideally in a high-growth or tech environment Strong working knowledge of global benefit programs, employment laws, and compliance Demonstrated experience managing vendor relationships and driving accountability and performance Proven ability to collaborate with HR, Payroll, Finance, and senior leaders to drive sound benefits decisions and ensure seamless execution Analytical mindset with the ability to translate data and benchmarks into clear recommendations Strong attention to detail and ability to manage multiple priorities in a fast-paced environment Clear and practical communicator, able to explain complex benefits concepts to employees and cross-functional partners High ownership mentality with a bias toward improving processes rather than simply maintaining them Cultural awareness and adaptability for working across regions Salary Range San Francisco : the pay range for this role is $110,500 to $152,000 per year. This role will also be eligible for equity and benefits. Actual base pay will be determined based on perm ... (truncated, view full listing at source)