Staff IAM Engineer, Sailpoint

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. We are seeking a highly motivated and experienced Staff IAM Engineer to join our growing IT IAM team. In this role, you will be a key contributor to the development, enhancement, and strategic evolution of our Identity and Access Management (IAM) program, with a focus on Okta and SailPoint Identity Security Cloud (formerly IdentityNow). You will play a critical role in building our identity lifecycle management processes, ensuring security, compliance, and efficiency. This role requires a deep understanding of IAM principles and best practices, as well as hands-on experience with enterprise-grade IAM platforms SailPoint and Okta A day in the life (Responsibilities) Design, develop, and deploy SailPoint Identity Security Cloud: This includes building complex workflows, configuring policies, building integrations, developing user lifecycle management workflows between SailPoint and integrated systems, and acting as a subject matter expert for SailPoint. Drive automation: Develop and implement automated provisioning and de-provisioning processes, and seamlessly integrate SailPoint with diverse applications, leveraging scripting and API knowledge. Focus on scalability and efficiency in automation efforts. Architect and implement access controls: Create, develop, and deploy robust access policies and roles, adhering to the principle of least privilege. Ramp the team and develop comprehensive documentation: Write and maintain detailed documentation for all IAM configurations, processes, runbooks, and governance needs, ensuring clarity and consistency for both technical and non-technical audiences. This documentation should be utilized to guide the team to implement using best practices, deliver scalable solutions, and operate out of SOPs that create repeatable processes. Champion continuous improvement: Research and evaluate emerging IAM technologies, stay abreast of industry best practices, and proactively drive opportunities to enhance our IAM program. Ensure platform health and performance: Take ownership of system health checks, proactive monitoring, troubleshooting, and performance tuning for both platforms to ensure optimal performance, reliability, and availability. Develop and implement monitoring and alerting solutions. Enhance security incident response: Develop and implement the security incident response processes related to identity and access. Implement monitoring and alerting to provide system logs and alerts for suspicious activity. Participate in security audits and compliance assessments (e.g., SOX, SOC, PCI). Collaborate with stakeholders: Work closely with business units, application owners, and security teams to gather requirements, design effective solutions, and implement IAM strategies that meet business needs while maintaining security posture. This includes leading requirements gathering sessions and translating business needs into technical specifications. What you'll need to thrive (Requirements) 10+ years of experience in Identity and Access Management. 7+ years experience with SailPoint Identity Security Cloud, including design, development, configuration, and med-large scale deployment. Proven experience implementing Sailpoint to manage access for large core enterprise applications including Salesforce, Netsuite and Snowflake Proven experience configuring and implementing full end-to-end User Access Review (UAR) capabilities in Sailpoint for integrated and non-integrated applications Proven experience configuring and implementing Access Request functionality in SailPoint. Experience migrating access request capabilities from ServiceNow to SailPoint is ideal. Extensive experience with Okta administration, including user management, authentication, and application integration, and application a ... (truncated, view full listing at source)