Customer Service Representative

VRCC Veterinary Specialty and Emergency Hospital is unique because it’s one of the few hospitals that brings together a full team of specialists, emergency clinicians, and compassionate support staff all under one roof—creating a collaborative environment that truly puts patient care first. It’s a great place to work because every team member is valued, supported, and encouraged to grow, making a real impact on the lives of pets and their families, every day. Position Overview The Customer Service Representative / Receptionist contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Key Responsibilities Provides excellent customer service in-person, over the phone, and during high-stress situations. Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments. Handles basic medical emergencies for pets and owners, ensuring safety and well-being. Assists with medication pickups, inquiries, and provides information about services and products. Inputs and manages data in practice management software, including billing and accounts. Assists with retail sales, weighing pets, processing faxes, and maintaining records. Reconciles cash drawer and performs end-of-day duties for accurate financial transactions. Qualifications (Required) High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience Has Customer Service experience Knowledge of clerical procedures and ability to organize files and records Excellent customer service skills, providing courteous and prompt assistance Accurate cash handling and cashiering abilities Strong multitasking skills with attention to detail Flexibility in scheduling, including weekends and holidays Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds Preferred Skills (Nice to Have) With Veterinary experience is a plus! What We Offer We care deeply about supporting our team members — professionally and personally. Benefits include: Medical, dental, and vision insurance Paid Parental Leave (birth, adoption, foster) 401(k) with discretionary contribution Team Member Pet Discounts Emotional wellbeing support — including Calm app access and 24/7 EAP CE stipends and career development resources Grant Circle — a relief fund for team members facing personal hardship Local hospital culture backed by national resources Pay Range $18.78 $22 USD At PetVet Care Centers, we’re committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals , including 1700+ veterinarians , we offer a unique blend of local leadership and national support that helps our hospitals thrive. Our model is built on partnership, collaboration, and local medical autonomy , empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact. You care for pets. We care for you. PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V PetVet respects your privacy and is committed to protecting your personal information.  Please see our ... (truncated, view full listing at source)