International Logistics Manager

Medable's mission is to get effective therapies to patients faster. We provide an end-to-end, cloud-based platform with a flexible suite of tools that allows patients, healthcare providers, clinical research organizations and pharmaceutical sponsors to work together as a team in clinical trials. Our solutions enable more efficient clinical research, more effective healthcare delivery, and more accurate precision and predictive medicine. Our target audiences are patients, providers, principal investigators, and innovators who work in healthcare and life sciences. Our vision is to accelerate the path to human discovery and medical cures. We are passionate about driving innovation and empowering consumers. We are proactive, collaborative, self-motivated learners, committed, bold and tenacious. We are dedicated to making this world a healthier place. 1. Responsibilities Champion patient-centric logistics operations, ensuring that every international shipment supports the safety and wellbeing of patients and site staff across all clinical trials supported by Medable. Lead and oversee global distribution strategy, ensuring scalable and compliant international shipping operations across all supported countries. Develop and maintain a comprehensive global shipping and customs database, documenting country-specific import/export requirements, regulatory documentation, and shipping constraints. Partner with Business Development, Devices and Logistics teams to assess new opportunities and ensure operational readiness for global device distribution. Own the global import/export compliance framework, including conformity documentation, regulatory documentation, and product-level shipping requirements. Oversee the preparation and review of commercial and pro forma invoices, ensuring accurate documentation related to import licenses, importers of record, and customs compliance. Serve as a subject matter expert in international logistics, advising internal teams and external customers on global distribution strategies and shipping plans. Manage real-time monitoring of international shipments, proactively resolving customs, courier, or logistics issues to minimize disruption to clinical trials. Implement systems and processes to provide transparent, real-time shipment visibility to both internal stakeholders and external clients. Develop and maintain strategic relationships with logistics partners, brokers, and vendors, ensuring high-quality service delivery. Establish and monitor KPIs and performance metrics for global distribution operations and third-party logistics partners. Ensure clear operational handoffs and workflows between internal teams and external vendors. Drive continuous improvement initiatives to maintain 98%+ on-time and accurate shipment performance. Maintain audit readiness and ensure compliance with regulatory and operational standards. Identify operational risks early and implement mitigation strategies. Utilize Medable’s software systems and operational platforms to manage projects, track shipments, and support customers. Oversee adherence to service level agreements (SLAs) and manage escalations with urgency and accountability. Other duties as assigned. 2. Experience 6+ years experience in international distribution, logistics, or supply chain operations, or a combination of education and experience. 3+ years experience in clinical trials, healthcare logistics, or regulated environments preferred. Demonstrated experience leading teams or managing operational functions. Experience with global shipping compliance, customs documentation, and regulatory requirements. Experience managing complex logistics programs and cross-functional projects. Familiarity with Salesforce, Trabex or similar operational platforms. Experience managing vendors, or logistics partners preferred. 3. Skills Strong leadership and people management capabilities. Strategic thinking combined with operational execution. Deep understanding of global logi ... (truncated, view full listing at source)