User Communications Lead - San Francisco

User Communications Lead - San Francisco About Plaud Inc. Plaud is building the world's most trusted AI work companion for professionals to elevate productivity and performance through note-taking solutions, loved by over 1,500,000 users worldwide since 2023. With a mission to amplify human intelligence, Plaud is building the next-generation intelligence infrastructure and interfaces to capture, extract, and utilize what you say, hear, see, and think. Plaud Inc. is a Delaware-incorporated, San Francisco-based company pushing the boundary of human–AI intelligence through a hardware–software combination. With ISO 27001, ISO 27701, GDPR, SOC 2, HIPAA, and EN 18031 compliance, Plaud is committed to the highest standards of data security and privacy protection. To learn more about Plaud, please visit http://www.plaud.ai/https://www.plaud.ai and follow along on Instagram https://www.instagram.com/plaud_official/, https://twitter.com/PLAUDAI%22HYPERLINK%20%22https:/twitter.com/PLAUDAI%22%20%5C%22HYPERLINK%20%22https:/twitter.com/PLAUDAI%22%20%5CX https://twitter.com/PLAUDAI, Facebook https://www.facebook.com/plaudai, LinkedIn https://www.linkedin.com/company/plaudai/?viewAsMember=true, and YouTube https://www.youtube.com/@PLAUDAI Why You Should Join Us Plaud is building the next generation intelligence infrastructure and interfaces to capture, extract, and utilize intelligence from what people say, hear, see, and think. - Plaud is a bootstrapped, skyrocketing, profitable company with a $250M revenue run rate achieved in just three years. - Define the next-gen paradigm for human-AI interaction. - Gain exposure to cutting-edge AI for Pro tools and play a direct role in our global expansion. - Work with passionate teammates who value innovation, collaboration, and customer success. - Grow your career in a culture that champions continuous learning and fast career development. - Market-competitive compensation, global exposure, and a vibrant, creativity-fueled work atmosphere. What you will do - Drive high-impact lifecycle initiatives across onboarding, activation, engagement, subscription growth, and retention using owned channels, including email marketing, push notifications, and in-app messaging. - Design scalable lifecycle and user communication journeys end-to-end — defining segmentation logic, communication sequencing, channel mix, and performance guardrails. - Drive a disciplined experimentation roadmap across email, push, and in-app notifications, turning insights into clear scale, iterate, or stop decisions. - Partner with Product Marketing, Engineering, and Data teams to strengthen automation, event-triggered messaging, and lifecycle measurement infrastructure. - Raise the team's operational excellence standards by improving workflows, governance, reporting and documentation to support sustainable scale. Skills, qualifications and experience we look for - 6–8 years of experience in lifecycle, CRM marketing, or growth marketing with hands-on ownership of email, push notification, and in-app messaging programs. - Strong operator with deep experience building segmentation frameworks, scaling automation flows, and championing owned-channel strategies. - Highly data-driven, experienced working with funnel analysis, cohort behavior, and experiment results; ability to query or reason directly with data (e.g., SQL) is a plus. - Experience operating in global or multi-market environments, balancing global consistency with regional nuance without fragmenting strategy or ownership. - Clear, decisive communicator with an ownership mindset, able to make trade-offs, challenge assumptions constructively, and be accountable for outcomes rather than activity. What we offer - Meaningful Ownership An Employee Stock Ownership Plan (ESOP) that gives a real stake in Plaud’s long-term success. - High-Impact Environment Work in a fast-moving, product-driven environment where your ideas directly shape the future of AI produc ... (truncated, view full listing at source)