(Senior) Account Manager

Who we are Founded in 2012, RTB House offers marketing solutions that allow the biggest brands and media agencies to activate retargeting and branding campaigns. The company works with more than 3,000 advertisers (retail, travel, classified, telco, beauty, auto...). RTB House is made up of 1,000 specialists spread over more than 30 offices around the world (EMEA, APAC, US, LATAM, Australia). Its buying engine is the first in the world to be powered entirely by Deep Learning algorithms.It is classified by Deloitte for the 5th consecutive year as a company with a fast growth and strong revenue. The impact you will make It’s a job creation to complete the existing 15 AMs team. In your daily tasks you will play a substantial role in building an excellent relationship with our existing and new clients (retention and onboarding). You are an important element in the client's journey. Thanks to your expertise and your active listening, you’ll be able to help them achieve their goals. You will work closely with the sales team and technical account management team. You will report to the Account Management Team Lead. What you will work on: Become an expert in retargeting technologies and other RTB House products, and adapt them to specific customers’ needs; Provide dedicated account management to direct clients in France, respond to clients’ requests and inquiries in a professional and timely manner; Create retargeting strategies in multiple industries (retail, automotive, beauty, travel, energy …) based on data analysis and your own expertise; Consult and educate clients to ensure customer success; Assist customers in the process of launching ad campaigns; Obtain, review and process customer orders; Negotiate campaign business terms; Provide dedicated reports for our clients; Analyse data in order to optimise campaigns’ performance; Identify and close upsell opportunities; Execute customer communication – in line with standards and processes, incl. regular face to face meetings Work hand in hand with Sales and Technical account management team to ensure the best results and service are delivered to the clients Travelling required ~10% of time Who we are looking for Account Manager: 3+ years of experience managing online advertising campaigns in client-facing roles within the ad-tech or e-commerce industry with a focus on performance marketing and the RTB model; Senior Account Manager: 8+ years of experience Advanced level in excel is required; experience with analytics tools (Google Analytics, Piano, Adobe …), DSP (DV, TTD …), ad server (Adform, CM…) and tracking tools Highly developed analytical and problem-solving skills; Ability to identify and understand customer needs and requirements, exceptional communication skills; University degree (preferably in the field of business, marketing, engineering or communication); High level of motivation and willingness to learn with high energy and positive “can do” attitude. Fluency in both written and spoken French and English Main objectives Within 1 month since hire: Completing of onboarding program, Workramp (internal knowledge base) Within 3 months since hire: Complete at least 3 calls with clients one integration. Operational duties (Passport, Octopus, CRM). Within 6 months since hire: Full autonomy on the tasks. Good understanding of campaign optimisation and internal panel. Complete 1 QBR with a client. Within 1 year since hire: Full autonomy with advertisers, upsells of campaigns/locations/products, status checks with management We offer: Competitive compensation (fixed salary and bonus), health pension insurance (Alan), lunch vouchers (Swile), sport budget (KOBI), 50% reimbursement of a public transportation fee A one-month international induction program to discover the company and master the main tasks of your job A multicultural (7 different nationalities in the French team) and caring team which is the engine of our success A flexible mo ... (truncated, view full listing at source)