VIP Relationship Manager

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Role We are looking for a VIP Relations Manager to manage high-value and institutional clients in Turkey, while also supporting selected day-to-day operational tasks for OKX TR. This role sits at the intersection of client relationship management, operations, and internal coordination, ensuring an excellent VIP experience while maintaining operational stability. The position is an individual contributor role and requires strong ownership, sound judgment, and effective cross-functional collaboration. What You’ll Be Doing VIP Relationship Management Act as the primary point of contact for VIP and high-value users in Turkey Manage daily communication with VIP clients, ensuring timely follow-ups, clear explanations, and proactive updates. Build trusted, long-term relationships by understanding client needs and ensuring a high standard of service. Own the full lifecycle of externally sourced VIP users, including acquisition, onboarding, retention, and initiatives to improve user performance and satisfaction. Operational Support Escalation Management Support issue resolution for VIP and institutional users by working closely with Customer Support, Product, Engineering, Compliance, Risk, and Growth teams Own VIP escalations end-to-end and drive issues to resolution with minimal user impact Assist with day-to-day OKX TR operational tasks, including issue tracking, internal coordination, and follow-ups. Process Continuous Improvement Identify recurring VIP or operational issues and contribute to process, tooling, or product improvement proposals. Collaborate with global teams on system-level, product-related, or policy-driven cases. Maintain structured documentation and provide clear internal status updates to relevant stakeholders. What We Look For In You Requirements Bachelor’s degree in Business, Engineering, Economics, or a related field Minimum 3+ years of experience in relationship management, operations, client services, or a similar role Previous experience at a top-tier crypto exchange is required Proven ability to manage high-value or demanding clients in a professional and structured manner Strong operational mindset with the ability to prioritize, triage, and resolve issues independently Excellent communication skills in English (written and spoken); Turkish proficiency required High attention to detail, strong sense of ownership, and sound judgment under pressure Comfortable working across multiple stakeholders and handling ambiguity Resident of Turkey Nice to Have Experience working with VIP, institutional, or high-net-worth users Exposure to regulated financial environments such as crypto, fintech, or payments Understanding of the Turkish regulatory landscape, including MASAK and SPK Experience using internal tools such as ticketing systems, data dashboards, or API-related workflows Proactive working style with strong learning agility Why Join OKX TR Direct ownership of VIP relationships in a strategically important market Exposure to both client-facing decision-making and operational problem solving Close collaboration ... (truncated, view full listing at source)