Clinical Operations Specialist (LPN), CT

Who we are: Founded in 2016, K Health's mission is to deliver accessible, high-quality healthcare at scale. As a leading clinical AI company in primary care, K Health has developed a suite of clinical AI agents that enhance provider efficiency and improve patient outcomes. K Health's virtual primary care platform is enhanced by an AI copilot to complete the initial patient intake, summarizing relevant history from the EMR, and generating “the perfect note” to reduce the time providers spend on basic data collection and non-clinical tasks. Unlike other virtual medicine companies, K Health delivers comprehensive, longitudinal primary care in a virtual setting, enabling our clinicians to be true primary care providers without sacrificing scope of practice or continuity of care. As a venture-backed startup trusted with nearly $400 million in funding and a $900 million valuation as of July 2024, K Health is well-positioned for sustained future growth. We are expanding our partnerships with major health systems (Cedars-Sinai, Hackensack Meridian Health, Hartford HealthCare), enhancing accessibility and quality of care by pairing people with technology. Our providers are credentialed at these renowned academic health systems and adhere to their clinical guidelines, ensuring patient-first, evidence-based care. Fully integrated into Epic, our AI platform enables K Health to operate as an extension of existing healthcare systems, benefiting from a built-in network of specialists and social services to seamlessly serve patients within those communities. Our unique care delivery model enables our providers to deliver the same high-quality, accessible care to a mixed-payer population, including those with commercial insurance, Medicare, and Medicaid. Join us in our mission to deliver smarter, simpler healthcare of the future - today! About the role: K Health has recently transitioned to a comprehensive care delivery model that will revolutionize patient care and we invite you to join in this expansion as a Clinical Operations Specialist (LPN)! You will play a pivotal role supporting virtual clinics by providing a best in class patient experience. This role will partner closely with our Medical Operations teams to support day to day operations across multiple clinics with clinical and non clinical support staff. You will report directly to our Practice Manager. What you'll be doing: Optimize and develop clinical workflows to support both clinician and patient experience You will develop mastery using EHR systems and our internal tools to help create best in class clinical workflow and processes Receive, monitor, and analyze incoming lab results daily, following appropriate escalation procedures when necessary Collaborate with key external vendors and suppliers to enable the delivery of lab and imaging services Monitor clinic phone - handling patient, clinician, lab, and pharmacy calls Work in collaboration with pharmacy, insurance, and enterprise partners on resolution of escalated patient or partner issues. Required-on call shifts monitoring Critical Lab Phone Line - (24/7) Prepare prior authorizations requests Efficiently process and send EMR Requests Additional clinical and administrative duties as required What we're looking for: Licensed Practical Nurse (LPN) licensed in CT You have at least 5 years of experience in healthcare operations Must be willing to work Sunday-Thursday, 12pm-8pm EST You have experience in telemedicine Experience with Epic EMR You are extremely well organized, detail oriented, and adaptable. You naturally prioritize your work and feel comfortable maintaining varying deadlines. Comfortable working independently as well in a team environment. You are comfortable working within a highly ambiguous, fast paced environment, and can set priorities with minimal input from management. Benefits Perks: Monthly social committees for company events 18 vacation days, 5 sick days, and 2 perso ... (truncated, view full listing at source)