Senior Implementation Manager

<div class="content-intro"><p>When you join the Fountain team, you become part of the leading enterprise solution for frontline workforce management. Fountain’s automated, customizable platform provides a seamless applicant experience for workers, while ensuring organizations can scale and manage their frontline talent.</p> <p>We’ve helped hundreds of companies like UPS, CLEAR, Stitch Fix, GoPuff, Fetch, and sweetgreen to hire, onboard, and manage over 14 million workers in more than 75 countries.</p> <p>In 2022, we closed $185M in our Series C, led by SoftBank and B Capital.</p> <p>Join our growing team of highly collaborative, ambitious, and forward-thinking Fountaineers as we empower our hundreds of customers and millions of frontline workers around the world.</p> <p>Let’s elevate frontline work together.</p></div><p>As a Senior Implementation Manager, you will be responsible for setting customers up for long-term success on Fountain by managing the implementation process for Fountain customers who purchase a range of solutions from Fountain’s growing suite of products. As the technical and operational quarterback post-sale and pre-customer success, you will drive adoption and customer value by managing overall project delivery, including system consulting, configuration, integrations, QA, setup, and customer education. You will join a growing Implementation and Onboarding team at Fountain, taking the lead to optimize documentation, process, strategy, and KPIs. </p> <p>To be successful as a Senior Implementation Manager, you should have comprehensive project management knowledge, be highly organized, thrive in and be effective in ambiguous environments, be able to easily communicate technical concepts to non-technical people, and be able to work collaboratively across organizations.</p> <p><strong>What you’ll be doing:</strong></p> <ul> <li>Partner with sales to define project scope and ensure a seamless customer experience</li> <li>Own customer relationships through implementation (post-sale / pre-account management), collaborating with customers and internal stakeholders to understand business goals and define an implementation strategy</li> <li>Handle implementations of varying scales (medium to large enterprise scale) with a focus on time to value for customers</li> <li>Carry out implementation projects from beginning to end stages for mid-market to Enterprise customers</li> <li>Leverage Fountain software in the most efficient of ways in order to best teach and support customers, serving as a product expert</li> <li>Complete virtual consultations and optimization strategies, supports roll-outs</li> <li>Perform complex data migrations and advanced CSV imports/exports (ATS, CRM, HRIS, background, and assessment)</li> <li>Understand the fundamentals, processes, and terminology of corporate and high-volume recruiting and workforce management environments, as well as a basic conceptual understanding of ATS, CRM, Payroll, and HRIS platforms</li> </ul> <p><strong>What you should bring:</strong></p> <ul> <li>Advanced understanding of the HR space, including hiring and workforce management concepts</li> <li>At least 8 years experience in a similar role; e.g., implementation, project management, professional services, consulting, etc</li> <li>HR Tech Experience with an ATS, CRM, or HRIS</li> <li>Proven track record with Enterprise-level engagements; able to lead autonomously to successfully deliver customers’ desired business outcomes </li> <li>Bachelor's Degree or equivalent work experience </li> <li>Proficiency with Google Suite, ticketing systems (e.g. Intercom, Linear ... (truncated, view full listing at source)