Office Manager - ADESA

Pay Range: $65,000 - $75,000 annually + Stock Eligibility About Us ADESA, a Carvana-owned company, currently operates in over 50 locations throughout the US. Our auto auctions, some up to 200 acres, provide a wide array of vehicle services including repair, reconditioning, and auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM more. We work in a service industry and embrace a “we” versus “I” culture – help others, and they will help you. Our industry is fun, fast-paced, and competitive – and filled with the best people who are passionate about what they do. We’re excited about the future! As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! Get a sneak peek into life at ADESA! Role and Team The Office Manager makes customer service a top priority by servicing our buyers and sellers with friendly and courteous service each day. This position reports directly to the General Manager, leads the front office team and coordinates the daily front office operations. Responsibilities Oversee vehicle title processing, ensuring processing deadlines are met, monthly auditing and problem resolution Manage the front office staff which includes training, staffing, performance engagement and labor hour management Communicate with financial institutions regarding buyer floor plans Payment collection and processing; monitor accounts receivable and inactivate accounts as necessary Process daily banking deposits Facilitate weekly, monthly and quarterly compliance audits Cash handling Cascading company and customer communication and directives Ensuring dealer eligibility/dealer registration Ordering and maintaining supplies Skills and Attributes Highly organized, detail oriented and consistent in the execution of job duties Excel in a fast paced, ever changing environment Customer focused, with an organized and systematic approach to the work Demonstrated ability to follow-through with both internal partners and external partners Self-motivated in order to drive efficiency, teamwork, and the best customer experience possible Ability to always demonstrate professional behavior Strong communication skills Leads through encouragement and coaching, navigates conflict through positive conflict resolution Qualifications High School diploma or GED preferred Office Management Automotive/auction experience preferred Vehicle title experience preferred Must be 18 years of age and have a valid driver’s license that meets the requirements Minimum 5 years of customer service and/or office management experience Minimum 2 years of leadership/supervisory experience Confidentiality and integrity while handling sensitive information Proven ability to manage deliverables and metrics against aggressive targets and timelines Proficiency with computer systems and applications ADESA Benefits and Perks Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More! Other Requirements To be able to do your job at ADESA, you must be able to read, write, speak, and understand English. Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions . Physical Working Conditions: This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient ... (truncated, view full listing at source)