Global MarTech Operations Analyst

Qlik Careers Global MarTech Operations Analyst MarketingHybrid Remote, Waltham, Massachusetts Apply Description What makes us Qlik?   A Gartner® Magic Quadrant™ Leader for 15 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.   We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.     The Global Martech Operations Analyst Role   The Global MarTech Operations role is a key contributor to the overall lead management process and the management of tech stack utilized by Marketing Operations, Marketing, Demand Centre (BDR) and Sales teams. This role will be working across different business units.  We are looking for a tech-savvy, detail-oriented platform specialist to support operational management, automations, adoption and optimizations of our multi-touch, multi-channel sales engagement and events management platforms. Our tech stack includes but not limited to CRM, marketing automations, lead routing and assignment, sales prospecting and engagement, chat engagement, and predictive/scoring/profiling engine. In this role, you will serve as the primary subject matter expert for our sales engagement and events management platforms responsible for platform operations, user support, system integrations, reporting and adoption. You will play a critical role in ensuring our sales and marketing teams have the tools, automation and insights they need to drive engagement, efficiency and results.     What makes this role interesting?   Be part of the team that effect change in the business resulting in productivity gains and pipeline generation  Continuous learning on the technological advancements and the opportunity to apply the fast-evolving AI capabilities in our tech stack and business processes  Expand your business network through cross-functional initiatives     Here’s how you’ll be making an impact:   Own end-to-end platform administration of our multi-touch, multi-channel sales engagement platform including access control, role-based governance, email compliance and account setup  Support the management and governance of events management platform  Support the creation of approved assets for sales engagement cadences  Manage vendor relationships and product roadmaps  Administer telephony systems and phone tree configurations  Oversee integrations across relevant technologies ensuring seamless data flow and user experience  Build and optimise automations, cadences and workflows to support new use case and scale functionality  Maintain internal documentation and manage a centralised resource library  Manage technical data syncs and pipeline, including data warehouse integrations for reporting and performance analysis  Develop and maintain operational dashboards to monitor usage, effectiveness and KPIs  Collaborate with sales enablement and coaches to drive platform adoption and ensure continuous improvement  Serve as the first line of support for troubleshooting user issues and coordinating with the vendor when necessary  Work with the business to identify areas of optimisations to expand usage and drive adoption of tools  We’re looking for a teammate with:   Excellent project management and organizational skills  Ability to demonstrate analytical and problem-solving skills  Proven ability to prioritize, work independently within a fast-paced environment  Self-driven with ability to work independently, but works well as part of a larger group  Excellent verbal, written and communication skills  Strong attention to detail  Experience training users on usage of technologies and generating documentation for process flows  Prior exper ... (truncated, view full listing at source)