Change Management and Enablement Consultant

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: This is a remote position open to candidates residing in Monterrey, N.L., Mexico. Relocation assistance will not be provided for this role. This position requires travel up to 60% of the time and proximity to an international airport. You should apply if: You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely. You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment. You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers. You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best. In this role, you will: Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform Travel onsite to deliver high-impact, structured training sessions tailored to customer needs. Facilitate workshops to identify adoption barriers and stakeholder resistance. Equip customers with frameworks and best practices to embed Samsara into daily workflows. Run training sessions, demonstrate Samsara’s technology, and work through challenges with customers and day-to-day users of the system across numerous use cases Design scalable training curricula, playbooks, and enablement frameworks. Identify inefficiencies in onboarding and implementation processes; propose and execute improvements. Deeply understand the Samsara platform’s capabilities and explain them to customers of all types Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a growth mindset, Be inclusive and Win as a team) as we scale globally and across new offices Minimum requirements for the role: 2+ years of experience in a senior Customer Success, account management, or consulting role. SaaS experience preferred Bilingual (Spanish and English) is required Strong spoken and written language skills for working with multiple teams and publishing documentation This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence Experience supporting or working with technical products Diplomacy, tact, and poise under pressure when working through customer issues Bachelor’s degree from a 4-year institution Candidate must be based in Monterr ... (truncated, view full listing at source)