RPO-Manager

Position Summary • Responsible for building, scaling, and operationalizing a high-performing Recruitment Process Outsourcing (RPO) business. • Oversee end-to-end RPO service delivery, operational excellence, client outcomes, and financial performance. • Requires deep operational leadership experience in RPO or talent services. • Ability to design scalable delivery models, lead multi-country recruiting operations, and collaborate with Sales, Product, and Technology teams. • Hands-on leader who has built delivery teams, standardized recruiting operations, driven margin improvement, and led large-scale client implementations. Essential Duties and Responsibilities RPO Operations & Delivery Leadership • Own end-to-end RPO service delivery including workforce planning, recruiting execution, performance management, client SLAs, and continuous improvement. • Design and scale RPO delivery models for enterprise clients across industries, hiring volumes, and geographies. • Ensure consistent, high-quality recruiting outcomes across sourcing, screening, scheduling, onboarding coordination, and workforce analytics. Operational Strategy & Scale • Build operational foundation including org design, capacity models, delivery playbooks, and implementation frameworks. • Develop scalable SOPs, quality assurance frameworks, and training programs. • Drive operational readiness for implementations, transitions, and new client launches. Financial & P&L Accountability • Own operational P&L performance including cost management, productivity, margins, and revenue per recruiter. • Partner with Finance to develop operating budgets, pricing, staffing models, and forecasting. • Optimize delivery efficiency, utilization, and cost-to-serve while maintaining quality. Client Experience & Retention • Serve as executive sponsor for key enterprise RPO clients to ensure satisfaction, renewals, and expansion. • Translate client talent acquisition needs into scalable RPO solutions. • Establish governance models, performance dashboards, and executive business reviews. Cross-Functional Leadership • Partner with Sales, Product, Technology, and HR to ensure operational feasibility of RPO solutions. • Support sales with operational input on solution design, pricing, and timelines. • Align recruiting technology, analytics, and reporting with operational needs. Process, Technology & Continuous Improvement • Oversee adoption and optimization of ATS, CRM, workforce management, and reporting tools. • Drive continuous improvement in recruiting processes, candidate experience, and hiring manager satisfaction. • Audit and improve operational procedures and workflows. Leadership & Team Development • Build, lead, and mentor senior leaders, recruiting managers, and delivery teams. • Foster culture of accountability, rigor, and continuous improvement. • Lead trainings, operational reviews, and stakeholder meetings. • Travel domestically and internationally as required. Additional Responsibilities • Build and maintain cross-team relationships for effective communication and client service. • Attend training and webinars to stay updated on best practices. • Complete projects and other duties as assigned. Knowledge, Skills, and Abilities • Strong cross-functional collaboration skills. • Deep understanding of RPO operational models, recruiting workflows, and client expectations. • Strategic planning, analytical, and problem-solving skills focused on scalable service delivery. • Experience leading large, distributed recruiting or delivery teams. • Executive presence to engage senior client stakeholders. • Proven success driving operational metrics, SLAs, KPIs, and continuous improvement. • Proficiency with ATS platforms, workforce planning tools, CRM systems, and analytics. • Commitment to customer needs. Education & Experience • Bachelor's Degree in Business, HR, Operations, or equivalent; MBA or advanced degree preferred. • Minimum five years progressive leadership in RPO, staffing, or ... (truncated, view full listing at source)