Product Professional Consultant

Job Requisition ID # 26WD96107 Position Overview We are seeking a highly organized and detail-oriented Product Operations Consultant to join our Global Delivery and Solutions department under Technical Advisory organization. This role acts as a critical operational partner to Product Management and Engineering, ensuring our product development lifecycle runs efficiently, transparently, and data driven. This position blends Product Operations, Agile leadership, Jira administration, reporting & analytics, and DevOps process fluency. The ideal candidate has used AI tools and understands CI/CD environments, cloud-based delivery models, and DevOps workflows, enabling them to provide best-practice guidance and operational help across teams. You will serve as a Scrum Master, Jira administrator, and operational advisor to product leadership while supporting DevOps-aligned delivery practices and automation visibility. You will report to the Manager of Solution Engineering. Responsibilities Advisory & Operational Leadership Engage with internal stakeholders to understand product, tooling, and CI/CD requirements Serve as a consultant to Product and Engineering teams by recommending best practices in Agile, DevOps, and product lifecycle management Solve complex operational challenges by applying data analysis, judgment, and industry best practices Connect operational metrics and delivery execution to broader strategic business objectives Lead key operational initiatives or components of larger cross-functional programs DevOps & Delivery Enablement Create and support CI/CD solutions using programmatic and automation-driven approaches Automate configuration and deployment of product software builds across multiple environments Promote DevOps best practices including automation, environmental hygiene, and infrastructure-as-code awareness Partner with Product Management and DevOps teams to align product roadmaps with CI/CD and release management workflows Identify process inefficiencies across Product, Engineering, and DevOps and recommend scalable improvements Maintain documentation outlining build architecture, release processes, and automation flows Support DevOps configuration and AWS/Azure resource governance and hygiene Agile & Process Governance Drive Agile best practices (Scrum/SAFe) and facilitate Scrum ceremonies Manage multiple concurrent initiatives with strong attention to detail and prioritization discipline Configure and administer Jira projects, workflows, boards, custom fields, automation rules, and dashboards Align Jira workflows with CI/CD stages and DevOps processes Maintain Confluence documentation and operational diagrams Identify opportunities to automate recurring operational tasks Champion reusable components and standardized practices versus duplicative efforts Reporting, Metrics & Leadership Communication Define and track product usage, adoption, and operational delivery metrics Develop executive-level dashboards and reporting frameworks Clearly communicate operational and DevOps insights to both technical and non-technical stakeholders Connect delivery metrics (velocity, release frequency, build health) to measurable business outcomes Act as an operational bridge between Product, Engineering, DevOps, IT Cloud Teams, and Leadership Minimum Qualifications Bachelor’s degree in business, Engineering, Computer Science, or related field 5+ years of experience in Product Operations, Agile Program Management, DevOps Operations, or related role Proven experience serving as a Scrum Master in Agile environments Hands-on experience configuring and administering Jira (workflows, dashboards, automation) Strong understanding of CI/CD concepts, DevOps methodologies, and release management processes Experience working in cloud-based environments (preferably AWS or Azure) Familiarity with source code management tools (e.g., GitHub) Experience supporting engineering teams operating in multi-environment deployments Strong organization ... (truncated, view full listing at source)