Facilities Manager, Retail

Who We Are: Being naked is the #1 most sustainable option. We're #2. Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025 , Circular by 2030 , and pushing the whole industry forward along the way. Our work has gotten love in Drapers and Sourcing Journal , and TIME wrote about how great our CEO, Hali Borenstein, is. Basically, we're saving the Earth and looking damn good doing it. We're a global brand with 50+ stores (and counting) around the world, and our own sustainable factory in LA . We innovate across categories like accessories , swimwear , and sleepwear , and we reach millions of people with campaigns like this , this and this . None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong. And starting right now, we want to do all that with you. Work Schedule: Hybrid 4 days/week on-site at our New York HQ Facilities Manager, Retail The Facilities Manager, Retail is responsible for the day-to-day facilities operations of Reformation’s retail fleet, including coordinating reactive and preventive maintenance, and managing vendors within Service Channel. This role is highly operational and hands-on, acting as the primary point of contact for store teams, vendors, and internal partners to ensure retail environments are safe, functional, on-brand, and operating with minimal disruption. The ideal candidate is detail-oriented, systems-driven, calm under pressure, and deeply experienced in managing retail facilities at scale, someone who thrives in the daily rhythm of incoming tickets, setting priorities, and providing accessible store support. This role is hybrid and based out of New York, supporting a global retail fleet. What You’ll Do: Retail Facilities Operations Own day-to-day facilities operations across Reformation’s global retail fleet, ensuring timely, cost-effective resolution of maintenance issues with minimal disruption to store teams and customer experience. Act as a trusted strategic partner to Store Leaders and Retail Operations, balancing urgency with prioritization, and proactively identifying recurring issues before they escalate. Monitor operational trends across markets, using Service Channel data and store feedback to reduce repeat repairs and improve overall store uptime. Provide support for Corporate Facilities operations as needed, ensuring alignment in standards, vendor performance, and service levels across retail and corporate environments. Service Channel Platform Act as a power user of Service Channel for Retail Facilities. Ensure all work orders are triaged, prioritized, dispatched, tracked, and closed out in line with defined SLAs, budget parameters, and quality standards. Conduct routine audits of work orders across stores for accuracy, scope validation, pricing compliance, completion quality, and vendor performance; identify trends and root causes to reduce repeat issues. Develop and maintain standardized reporting dashboards to monitor WO volume, aging, SLA adherence, spend by category, recurring issues, and vendor KPIs. Deliver weekly and monthly reporting insights to Facilities leadership and Finance, highlighting cost drivers, operational risks, and improvement opportunities. Build strong workflows and accountability across vendors, store teams, and internal stakeholders, ensuring ServiceChannel remains the single source of truth. Partner with Finance to support invoice approvals, budget tracking, variance analysis, and cost controls within the platform. Vendor Contractor Management Own day-to-day relationships with regional and national service providers (HVAC, electrical, plumbing, locksmiths, general m ... (truncated, view full listing at source)