Senior Solutions Specialist

Skip to Content Sign In Senior Solutions Specialist Req #23448 Mauritius Apply Share Job Description Posted Thursday, March 12, 2026 at 9:00 PM | Expires Friday, May 15, 2026 at 8:59 PM Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally. About the opportunity The Senior Solutions Specialist is responsible for assisting implementation project teams to deliver Dayforce configuration that follows best practices, providing limited customer support to clients that are awaiting implementation of their Dayforce product, and delivering long-term solutions to address configuration gaps identified by Dayforce customers post go-live that meet the documented customer requirements in the statement of work (SOW). Rework solutioning includes confirming and/or gathering requirements, identifying data and configuration issues, and architecting a scalable and robust solution. The Senior Solutions Specialist must ensure timely completion of these projects across a variety of Dayforce modules and ensure the solutions provided are aligned to customer’s needs. Responsibilities also include mentoring and consulting with team members, documenting implementation process gaps and incorporating best practices. Additionally, the Senior Solutions Specialist works with internal teams across the organization to improve implementation quality and minimize rework post go-live. What you'll get to do Confirm, gather, understand and document customer requirements Consult customers on various options to address business requirements by: Leveraging best practices Considering downstream effects of configuration choices Applying deep understanding of data flow in Dayforce and 3rd party applications Considering product performance and cloud resources to optimize solutions Write SQL code to identify, troubleshoot and fix data as well as configuration issues in the customer’s Dayforce instance Understand, troubleshoot and modify XML and XSLT code Project Management Create and follow a project plan using effort estimation, outline action items, measure progress, make adjustments and follow the plan through to completion Provide customers with meaningful and timely updates Prioritize and manage multiple projects for a customer and maintain strong relationships Collaborate with customers, Ceridian resources and 3rd party vendors to conduct thorough testing and deliver a complete and high-quality solution Understand and adhere to Ceridian internal business processes to ensure customer success Demonstrate product expertise of the Dayforce application and how various modules interact Collaborate with Product Management, Development, Implementation and Support teams to identify gaps, implement processes and tooling initiatives to improve implementation quality Use negotiation and conflict resolution skills to drive projects to successful resolution Recommend continued product enhancements Support the Solutions Team by Providing mentorship and high-quality training materials Providing solution oversight for projects Create, document and optimize team processes Skills and experience we value Bachelor’s Degree in Computer Science, Engineering, or relevant software/computer related fields 4+ years of support experience or equivalent Superior communication, organizational and problem-solving skills Strong proficiency with SQL and an understanding of relational database systems Expert understanding of programming, HTML and Microsoft Server Technology Technical knowledge of XML and XSLT ... (truncated, view full listing at source)