Manager, Technical Account Management

Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you. The Okta Technical Account Management Team The TAM team empowers Okta customers to deliver secure, scalable, and transformative identity solutions by acting as their trusted identity coach. We drive lasting success through elevated technical maturity. We act as “Field CPO” for our customers, proactively guiding their identity decisions and long-term identity vision. We guide a customer’s workforce identity strategy, customer identity strategy, and security posture while driving value in Okta’s suite of products and, ultimately, retention at contract renewal. The TAM Manager Opportunity We are looking for a highly motivated and experienced Manager, Technical Account Management (TAM) to lead and develop a team of Technical Account Managers. In this role, you will oversee TAMs who support our clients, ensuring high levels of customer satisfaction, technical enablement, and strategic alignment. Your leadership will be instrumental in ensuring our customers receive the highest security and IAM advice while achieving their business objectives. You will drive operational excellence, foster cross-functional collaboration, and ensure your team delivers exceptional service to meet the unique needs of our growing commercial organizations. This role will focus on Okta’s Workforce Identity platform and products, but familiarity with Customer Identity is a must. What you’ll be doing Recruit, mentor, and manage a team of highly skilled Technical Account Managers focused on EMEA’s install base, with emphasis on the top ~25% of largest customers. Set clear performance goals and provide ongoing feedback and development opportunities to ensure team success. Partner with leaders across TAM, Customer Success, Sales, and Product to implement customer-first thinking within the team. Provide coaching and career development to grow the talent in your team, fostering a culture of collaboration, accountability and continuous improvement. Effectively balance the workload and capacity of your team while ensuring you’re building talent for future demand. Working with Senior TAM Leadership to define quarterly budgets and manage headcount plans. Establish clear performance objectives and regularly assess team members. Offer constructive feedback and support to enhance their skills while providing leadership and guidance to coach and motivate them toward optimal performance and career development. Collaborate with TAMs to strengthen client relationships, addressing complex issues and ensuring customers receive proactive support tailored to their needs. Ensure the TAMs exceed Okta’s expectations in core product and identity knowledge pertaining to industry standards and execution, and contribute to the larger TAM function. Ensure that individual contributors create high-quality, customer-facing materials, including but not limited to Technical Success Plans, Business Reviews and Best Practices. ​​Proactively identify potential churn or attrition risks in client accounts and develop strategies to mitigate those risks effectively. Work closely with the assigned accounts to proactively find revenue growth opportunities and seamlessly pass the opportunity to sales/presales. Identify and implement best practices and process improvements to enhance service delivery, efficiency, and customer satisfaction. What you’ll bring to the role Und ... (truncated, view full listing at source)