Lead Software Engineer - Test

About the Role: Involved in every phase of SDLC, Lead SETs at Freshworks, are in complete ownership of the testing component of the organization’s cutting-edge projects. Interfacing very closely with developers, they provide expertise in the planning, constructing, execution, and the successful deployment of programs and products. In the landscape of challenging and competitive product markets that demand high reliability, a Lead SET is responsible for writing and reviewing test cases, integrating test algorithms, automation scripts and uncovering potential bugs, before anyone else can. They also ensure the product is secure and scalable by checking security and performance testing and contribute to product continuous Integration and deployment. All of our Lead SETs are highly responsive, flexible, adapt to succeed, all within an open collaborative peer environment, solving problems in insightful ways. This position offers the candidate several opportunities to learn and test world-class B2B SaaS products that are built using cutting edge technologies. About the Team: The Team enforces manufacturability and testability, ensuring a successful and robust end-product. Freshworks relies on this team to drive better software architecture and design, promote proper development practices, bug prevention strategies, eliminate weak spots, among others. This is a team that knows what is right, learns from each other and is passionate about upholding Freshworks reputation in a world-class product market. Responsibilities: ● Lead end to end Testing and Automation Process for AI Platform ● Design and implement efficient Testing practices ● Conduct Testcase and Code reviews to ensure the quality of Test Cases, Test coverage and Automation Code ● Participate in Planning meetings and ensure quality at all levels of SDLC ● Provide estimations for Manual and Automation ● Provide Testing and Automation Strategy for newly developed Features ● Identify the right tool and set up the automation framework for UI, API, and Microservices ● Must be aware of AI IDEs/Tools ( like cursor, co-pilot) to rapidly do the automation ● Increase Automation confidence by reducing random test failures ● Work closely with the Development team and ensures code is delivered with high code coverage ● Analyze Customer stats and implement the right tool for Cross-Browser / Platform Testing and Automation ● Responsible for QA metrics and Automation ROI and report them to management ● Identify Performance Application Performance bottlenecks and suggest the right tool and test strategy for Non-Functional Testing ● Guide and Mentor QA Team on the Testing and Automation Tools, Frameworks and Process ● Measure and Investigate Defect Leakage and provide preventive measures ● Identify CI / CD tools, define branching strategies, setup CI / CD pipeline ● Responsible for providing QA Tech debts and Automation Roadmaps ● Identify QA Risk and Mitigation Plans and ensure product delivery as per the release timeline Qualifications ● 7-10 yrs of experience in automation testing minimum of 1 year in testing AI products ● Passionate about QA and breaking software systems ● Good experience in Prompt Engineering, testing AI applications like conversations AI, workflow AI ● Good experience in Prompt Engineering, testing AI applications like conversations AI, workflow AI ● Architect and scale test automation frameworks for APIs, micro-services, ML pipelines, and agentic AI workflows ● Experience in testing RAG based applications ● Good programming skills (Python and Java) ● Good knowledge on Object Oriented Programming concepts and Design Patterns ● Hands on Knowledge of Test Automation approaches, Frameworks and Tools ● Hands on experience in UI, API, Cross browser Testing Tools and Automation ● Hands on any of performance Testing and Tools (Jmeter / Loadrunner / Gatling) ● Hands on knowledge on Continuous Integration & Continuous Deployment and Conti ... (truncated, view full listing at source)